Surety Pest Control

Niti M 

on BBB

a year ago

I have two places around my house that have wasp nests. I called Orkin to come and get rid of it because there were a lot of them swimming around. They charged my card $375 the day I called for this service. One guy came over, spent 15 minutes around my house, and left. For one of the nests, he actually needed a ladder, because it was high, but I had never seen him with a ladder. He said he took care of it, and that it would take two or three days for them to disappear. Well, a few days went by and the wasps were still there... read more

Diane R 

on BBB

a year ago

I have been using Orkin 990-********* ** for over ten years. They are always prompt, courteous and thorough! I highly recommend their services 

Wesley H 

on BBB

a year ago

I was never told that my service was a contract. I was only told it would be 320 for the first visit and 90 every visit after. At no point does that sound like a contract. Manager said thst they did inform me it was a contract which I argued and he said there is nothing they can do. So I am stuck paying 90 a month for them to place glue traps which I could have done myself from ******** Will never be using orkin again. 

Jeffrey K 

on BBB

a year ago

30 day notice for cancelation is absurd! I'll start with the positive which is they came out quickly (6/20/2023) and took care of the issue that I had. I didn't feel that I needed reocurring service but was convinced to do so. The issue was eliminated after the initial service and I did not need additional service 30+ days later (7/28/2023) but accepted the service and paid. Having a second not necessary service scheduled for 9/26, I attempted to cancel by calling the local branch on **** at 12:26PM CST. I was informed I nee... read more

Kirsten D 

on BBB

a year ago

The contract of service for termite protection was signed in August, 2022. They installed the termite canisters in September, 2022. They came back to check on them when I was not home, I asked them to come back another day. They did not. I checked and ************* are not every **** feet apart around my house. I refused to pay the bill unless they come out. The manager showed ** in August, 2023. Said he was going to have people come out to check on the missing canisters. No one has contacted me, or come to the house. Now I ... read more

Brittany G 

on BBB

a year ago

Without a doubt the worst customer experience I have ever been put through.Our initial appointment was scheduled for Sat. July 29th. With flea services requiring you to be out of the home for 4+ hours, this is the only day that worked. We've got a kid and ********* so vacating is quite a process. We scheduled childcare and spent Friday night doing prep work(vacuuming, bathing each of the pets, etc.). Halfway into our scheduled service time, an Orkin rep called to cancel on us. Explaining our scheduling difficulties, Orkin of... read more

Mo M 

on BBB

a year ago

Home team pest control in **** is a scam. I caught the ****** who was supposed to do a service doing nothing but leaving a bill.Be also extra careful about their so called termite stations. There is nothing in these containers.I could see ants and other creatures in the yard and inside the house.After switching to another pest control and termite control company I havent had any issues. 

Jenny L 

on BBB

a year ago

I would give 0 stars!!!! They gave me bed bugs and would not eradicate roaches I had. All they wanted to do was maintain my ***** problem. I went a year with these pests cause they wouldnt get rid of them, all they wanted to do is maintain them. I would NEVER go through these guys ever!!!! 

Griffin D 

on BBB

a year ago

ZERO STARS I had contracted them to seal our crawl space, install a dehumidifier and a new sump pump (that was supposed to be free of charge). They did not complete the job on the first day as contracted and had to come back a second time. They have still not completed the job over a month since they first arrived.They also damaged part of our vapor seal in the crawl space and left garbage down there used to seal the space. On top of that they are claiming the damage was already there before they had been there, it was not. ... read more