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Steak 'n Shake
- Restaurants
- Joliet, IL
About this business
Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more
Location details
2675 N Plainfield Rd, Joliet, IL, 60435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Waited 10 mins to be seated when there was only 5 People in the restaurant , then had to wait another 20min and Walked out because they decided to pay more attention to a cop that walked in after us ... Worst service ever I understand be short handed but that was BS !! Will be calling Coorperate
I work near here so I get food here sometimes because yknow it's close. BUT WHY does it take FOREVER to take my order or take my payment??? I only get 30 minutes for my lunch so ONE more time of this and I won't be coming back. Every other Steak n Shake I've been to never had this issue. So I know you can get it figured out.
We ordered a number 14 and 15, but we got a 14 with half the toppings missing and a single instead of a 15(bacon cheese burger). And there was NO PICKLES on the 14!!! I'm pregnant and wanted EXTRA pickles. Also the cheese was melted to the wrapper and not even on the burger!...so pissed because we PAID for what we ordered and got something completely different!
I placed an online order tonight and one of the burgers was wrong. I called to speak to someone and I was immediately placed on hold. After 26mins I gave up. Clearly the manager there doesn’t care as he was the one who put me on an immediate hold before he could even finish his sentence of Steak ‘n Shake pls hold. When I went to pick up my order I was waiting, which is nothing new at this location, and a family walked up to the register and only paid for their drinks b/c they waited 45mins for their food and it was cold. Thi... read more
We arrived and the shift supervisor took us to our table without saying more than 1 or 2 words. It then took 8 minutes to have a waiter come to the table. the floor by our table had paper, food and silverware on it. When we got our food, my wife was served the wrong burger. The place really wasn't that busy.
steak n shake you need to get a clue.... sat down at 7:08 no service until 7:21 drinks didn't come until 7:34 ... food didn't arrive until 7:55. one order was wrong and the other fries were cold. took additional 10 minutes to correct the order. finished at 8:12 . for two burgers with fries with soda...this is the third time with poor to limited service...I won't be coming back
RecommendedGood food, good variety.
Reallyyyyy Slow service.
I am currently watching the one waitress in the dining room hustle her hind end off. She's great but this is far too many people to attend to by yourself.
Business response:
Hi Faye, we are very sorry to hear this. We appreciate you for bringing this to our attention. We will be sure to address this with the management team so that we can improve. -JM
Frequently asked questions about Steak 'n Shake
How is Steak 'n Shake rated?
Steak 'n Shake has a 3.3 star rating with 2,478 reviews.
When is Steak 'n Shake open?
Steak 'n Shake is open now. It will close at 6:00 p.m.
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