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Steak 'n Shake

3.3

About this business

Steak 'n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 80 years, the company's name has been symbolic of its heritage. The word "steak" stood for steakburger. The term "shake" stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak 'n Shake remains the "better burger" leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, ... read more

Location details

5303 Coldwater Rd, Fort Wayne, IN, 46825, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.32,737 reviews
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Tharon Bentley Sluss's profile image
Tharon Bentley Sluss 
8 years ago

Very nice young lady who took care if me. I would like to say something about all Streak and Shake, I think its a shame a waitress has to take care of patrons and they are usually busy, doing drinks also then next thing you know she is not to be seen cause she has to go run register. I think thats crazy with a packed house. And no I don t have relative working there, no one has ever complained to me either. Something I see all the time! 

Dustin Taylor's profile image
Dustin Taylor 
8 years ago

So the food was good. The shakes as well. But my server forgot entirely to bring the shake I ordered. When I got fed up with her ignoring my table I went up to the front counter and showed my receipt just to get my shake. I finally got it, but it was a mess and the cup was sticky like it got ice cream all over it. There was only one employee in the entire building who treated us with respect. I highly doubt I'll ever be visiting this restaurant again. 

Dale D'Archangel's profile image
Dale D'Archangel 
8 years ago

Everytime we go in this place it's either filthy or it takes forever to get our food. We are just so sad that this store has to be that way. If the dining area looks like that can you imagine what the kitchen looks like. Just poor management. Won't go back. 

Carol Flowers's profile image
Carol Flowers 
8 years ago

Waited 15 minutes. Everyone around us got their orders taken. Finally told someone we needed a waitress. Someone came to the table but told us she could only get our drinks and couldn't take our order. Five minutes later we still had no waitress and no drinks. We walked out. 

Micah J. Poplin's profile image
Micah J. Poplin 
8 years ago

I swear every employee at this steak and shake has the worst attitude, you're all so rude. It's not my fault you messed up my order, least you can do is fix it without acting like a whiny toddler. 

Melody Day's profile image
Melody Day 
8 years ago

Just enjoyed a great lunch! A million thank yous to the kind, anonymous person who paid for it! 

Amethyst Dawn Sanders's profile image
Amethyst Dawn Sanders 
8 years ago

The place was disgustingly dirty and our food was awful. Only upside was that our waitress was nice. 

Debbie McIntyre McHenry's profile image
Debbie McIntyre McHenry 
8 years ago

Not a good experience waited 35 minutes before a manager came to tell us she didn't know what happen but our order didn't get completed! I knew that the moment i had to ask our server if we could have our drinks and he had to ask me what we ordered! She bought our supper, which we thanked her and told her we knew it wasn't her fault, but our server who lost the order obviously, did not come back to our table to ask if we needed anything or apologize in any way! This place has went down hill since the last time I was there, f... read more

Cecil McMillion's profile image
Cecil McMillion 
8 years ago

Frequently asked questions about Steak 'n Shake

How is Steak 'n Shake rated?

Steak 'n Shake has a 3.3 star rating with 2,737 reviews. 

When is Steak 'n Shake open?

Steak 'n Shake is open now. It will close at 6:00 p.m.  

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