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South Bay Volkswagen
- Auto Repair
- National City, CA
About this business
South Bay Volkswagen has been proudly serving the San Diego Community for over 30 years. The Erm family opened the doors to South Bay Volkswagen on August 10th, 1990 and has been an anchor on the Mile of Cars ever since.
Location details
3131 National City Blvd, National City, CA, 91950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
RecommendedI have bought several cars in my life but none has ever given me the service that South Bay has. Ricardo is my service advisor and has taken care of my service since I bought my new Jetta in 2012. They care about you and give great service. I miss Eric, service department manager. I will never buy another car from any other dealer.
Business response:
This is what we love to hear, Janice! We can't tell you how much we appreciate your continued support.
WHATEVER YOU DO, DO NOT BUY A CAR HERE. This has to the worst dealership in San Diego. I bought a 2018 VW Tiguan from them in February. My car has so many problems and they do not care at all! The service team is awful and rude. Never resolved any issues, they don’t even want to help you. My car doesn’t start half of the time. I’ve spoken to the owner multiple times he doesn’t even bat an eye. He directs me to VW of America and they don’t help. Now I’m trying to get rid of it! Buying a car from this dealership was the worst ... read more
Business response:
Thank you for taking the time to share your experience, Polly. We sincerely apologize that your experience with your 2018 Tiguan has been negative thus far. Please reach out to our General Manager, Rudy Erm at r.erm@southbayvolkswagen.com or our Service Manager, John Kleine at j.kleine@southbayvolkswagen.com so that we can help you figure out how best to get your case with VW rolling. Thank you for your time.
I just bought a second vehicle from South Bay Volkswagen. I had great customer service with my Jetta, so went back when I wanted to trade in for an SUV. AJ was the salesman. Professional and efficient young man!!!!
Business response:
Thank you for choosing South Bay VW again, Heidi! We're happy to hear that AJ provided you with a professional and efficient car buying experience. We hope you're still loving your new SUV!
This is the second car I have bought from South Bay VW. They know how to sweet talk u for sure!!! Then u bring ur car in for service and ur treated like sh!$! I WILL NEVER EVER OWN ANOTHER VW because of South Bay. Their customer service is THE WORST!!!!! They are famous for not fixing warranty issues and saying can’t duplicate the problem, even when the service advisors says yes he sees the issue. Good luck to everyone that takes their car there... and if ur looking to buy DON’T!!
Business response:
Brittany, We appreciate you sharing your experience but apologize that your past experiences with us were negative ones. At South Bay VW, we are always looking for ways to provide our customers with a better customer service experience. If possible, we would like to speak with you about how we could improve your experience with us. If you would be willing to discuss further, please reach out to John Kleine at j.kleine@southbayvolkswagen.com. Thank you for your time.
It's ok...
Business response:
Hi Mary, Thank you for taking the time to review your experience. At South Bay VW, we are always looking for ways to provide our customers with amazing customer service. If possible, we would love to speak with you about how we could improve your experience with us. If you would be interested, please contact us at 619-336-4020 and ask for Jesus Lopez. Thank you.
It was a great day for all three of us . My husband , my daughter & myself. Gaston Diaz was very nice . We recommend Aouth Bay Volkswagen to everybody & will definitely go back to purchase another vehicle !
Business response:
Thank you for the recommendation, Gloria! We are thrilled that Gaston was able to provide you and your family with a great experience. We look forward to serving you again in the future!
Staff was very helpful and professional. I was hesitant taking my used car to a dealership, but Hilda and the staff at So Bay Volkswagen came highly recommend by a client of mine. And, believe me, I was not disappointed!! Thank you!
Business response:
Thank you, Mona! So happy to hear that our staff provided you with a helpful and professional dealership experience. We look forward to serving you again in the future!
Great & very responsive & helpful customer service
Business response:
Thank you for the recommendation, Daniela!
Frequently asked questions about South Bay Volkswagen
How is South Bay Volkswagen rated?
South Bay Volkswagen has a 4.2 star rating with 815 reviews.
When is South Bay Volkswagen open?
South Bay Volkswagen is closed now. It will open tomorrow at 9:00 a.m.
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