Slomins

Rob M 

on BBB

a year ago

Very poor company to deal with. Dishonest service ***** claimed I needed a new tank and left without getting burner running. Wanted to make a sale , told me only option was a temp tank for $2000 cod , then a new one .. however it was just a simple clogged **************** plumber got it working in 10 minutes.. after waiting 22 hours without heat or a service manager supervisor to speak to.. after repeated attempts to speak to someone, all the phone reps say is.. I sent a memo, someone will call you back yeah still waiting.. ... read more

Thomas H 

on BBB

a year ago

I was a customer for over 23 years. I became temporarily disabled and had to apply for assistance to pay for oil. Government assistance doesn't happen very quickly. Finally had to apply for emergency assistance be I was out of oil in the middle of January. The social worker that was helping me called Slomins for an emergency drop. They refused unless I signed a contract. This the worst company if you are in need. They actually told me to go f myself after years with them for oil and alarm. Many thousands of dollars spent ove... read more

John S 

on BBB

a year ago

This company is completely crooked. Ran out of oil and was told that unless I paid the balance use on a service contract, which i never received a bill for past due until January 11, **** they will not deliver an emergency delivery. This is in violation of the ******** Oil Consumer act. The temperatures were 12 and below, if I did not how to get oil and prime my pump we would have been freezing. We have had other name companies and was never treated like this. Do not sign any contract with them, especially a service contract... read more

Mose W 

on BBB

a year ago

......they contacted me on Jan 16 **** (by text) to do a oil drop at my house for the following day on Jan 17th......here it is Jan 18th and I'm still waiting...according to *** who i spoke to on the phone and had me on hold 3 times but still couldn't tell me if a delivery would be made today or not, I'm still waiting and explained that nothing but sludge was coming out of my tank...now I have serviced my boiler with new filters and cleaned the sludge out of my lines but need a oil delivery........after years of dealing with... read more

Genisa L 

on BBB

a year ago

I was having an alarm system installed in my new apartment. My card was ran before I was informed of the details of approval. it wasnt until after the fact that I was informed that credit check was being done. Had I known approval was contingent on my credit score I wouldve never consent it to payment. The gentleman tried to explain to me that it was not his policy, but the companies policy which I understand, but I shouldve been clearly informed of all the details before processing payment. The gentleman apologized, but sta... read more

Aimee G 

on BBB

a year ago

Use bullying tactics to try to get you to pay more than is necessary. Make scheduling appointments very difficult. Terrible customer service. They should not be allowed to operate a business. 

Dee G 

on BBB

a year ago

Horrible! They came to my house and didnt even asked for the homeowner(me).I had a sick family member that had just had a stroke and the mind wasnt really there due to damage in the brain and they convinced him to sign a contract. I had no clue of none of this. They apparently came to put oil without my permission or authorization. Now they are suing us. Due to Finantial situation we had to move and now they are harassing me at the new place and my landlord wants us out in 2 month because every week there is a sheriff knocki... read more

Stephanie w 

on BBB

a year ago

My heater just started leaking hot water everywhere and the heat is not working. When I called Slomains, I was told they would send someone after 8am tomorrow. Thats over an 8 hour wait! My house floor will be ruined and I was told there nothing they can do. The representative that answered the call (*****), seems more annoyed with me calling to bother him, than with my actual issue of hot water leaking on the floor and no heat in my house. Whenever there is a heater issue (which doesnt happen often) there is always a 6+ hou... read more

Jackie D 

on BBB

a year ago

I had a contract sent to me. I revised and never responded. They kept calling me to get the oil delivered. I NEVER REQUESTED to have oil delivered, never had a delivery made by them and when I called back their secretary said they are not asking me, they were telling me they are coming to fill up my tank & if I postpone more than 3 times they will mail me a $500 bill. What in the world is going on? Im obligated to get their services now? My back gate has surveillance ********** put a note for trespassing; if they do Im takin... read more