Slomins

kathleen L 

on BBB

a month ago

I placed a work order (for service to existing system equipment)To change the batteries in my window/ door contacts and batteries in smoke detectors in late July. It was to be a free service call. 4 days ago my alarm panel went crazy and would not stop beeping. Called to have them dis-engage the system. I had to pull the electric to get it to stop. We decided to cancel our service (been customer since 1999) only to find out that they gave me a new contract for the next 5 years. I never saw it, I never signed it. Slomins stat... read more

Peter B 

on BBB

2 months ago

First, I don't like speaking with customer service somewhere in the *********I moved my shop to a new location, paid $119.00 to have them reinstall my equipment. Paid prior to that installation. Then got billed another $60.00. That wasn't the deal. Besides, had to help the installer. In my prior shop, the installer disconnected power to other devices to plug his in. It took me days to troubleshoot the issues. 

Debra M 

on BBB

3 months ago

Solomons is awful Service man handed me a paper to sign when work was completed It said charges $0.00 And yet they are charging me $89.00 for the service charge I wouldnt have signed anything if there was a charge ! They pull this stuff all the time ************* 

Melysa B 

on BBB

3 months ago

Slomins is awful and so is their customer service. I have not been happy with my equipment for a while and didnt want to renew my contract when it was up so I bought another system thinking my contract was up. Its not which I understand that I have a responsibility for since I signed the contract. I have called several times over the past month to obtain information about canceling my contract. The number they gave me is absurd and every time I ask for an explanation and break down of the charges they tell me a supervisor wi... read more

Donna S 

on BBB

3 months ago

If you are planning on moving, don't pay the full year in advance. They will not reimburse u. Unfair practices!! 

kai l 

on BBB

4 months ago

Very bad in a recent service call (July 19, 2025). A simple temperature pressure vale leak turned out to request us to change the indirect hot water tank which had no visual leak at all. The technician refused to do anything and left. Soon, their sales person called us to sell us their hot water tank, which sounded so suspicious. We called them again to request another service call with a different technician to get a second opinion but turned out to be the same technician. This time he even didn't came to the house and subm... read more

Alana C 

on BBB

4 months ago

Their billing office is totally unorganized. I cancelled my contract in February 2025. They were scheduled to clean my furnace after my renewal date, so I cancelled the furnace cleaning that I already paid for. Their oil is way overpriced. Once I cancelled my service (to prevent from having to pay for another 1 yr contract), they also cancelled my online account where I was making payments. I made two payments after the cancellation which I had to mail via ****. I received two letters regarding my balance. The first letter t... read more

Michael B 

on BBB

4 months ago

I had an mini split system installed by Slomins. The work and system was great. the experience after was terrible. They quoted me $13550. I asked the sales *** to reduce it to 13K even. He agreed and then never updated the paperwork. The bill came and it was the first amount. This is a very deceptive business practice and shows what they will do. I will be cancelling my contracts with them because they will not stand by what their sales *** quoted. 

David G 

on BBB

6 months ago

I have a Slomins security system. When one of the sensors stopped working, I replaced the battery, but the problem persisted. I called the company and was told that a technician visit would cost /$85. I responded that it was unfair to charge me for service when their monitoring equipment was faulty. They offered me an alternative: if I signed up for a one-year contract extension, there would be no charge. I agreed, with no change to the cost of my **********, a technician came to my home and replaced the defective sensor. Ye... read more