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Slomins
- Security Systems
- Hicksville, NY
About this business
Slomin's Security Systems offers burglar and fire alarm systems.
Location details
358 Broadway Mall, Hicksville, NY, 11801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:30 p.m. | |
| Tue | 10:00 a.m. to 9:30 p.m. | |
| Wed | 10:00 a.m. to 9:30 p.m. | |
| Thu | 10:00 a.m. to 9:30 p.m. | |
| Fri | 10:00 a.m. to 9:30 p.m. | |
| Sat | 10:00 a.m. to 9:30 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have had ******** for almost 4 years, and I have received the worst service this year. My security camera never works. The sole purpose of having the system is to secure my home, and having the camera lets me see what is happening in front of my home, protect my packages from theft, and add an extra layer of security. The last 30 days, I've had to call in to complain about my camera at least once a week. I get a tech to come out only for the camera to stop working a week later. I am not satisfied with the service and unfor... read more
I would give zero stars if I could. I have a service contract with Slomins. Last week, my heat exchanger had a pinhole leak. Called them to come take a look. When the service guy gets here he barely looks at for a few seconds and said it wasnt covered under the contract and we need a plumber. He tried to leave with water spraying out of the boiler. He then gave my husband and I such a hard time when we asked him to give us more details on our contract, and how much it would cost to repair or replace the heat exchanger. He le... read more
I was both a customer and an employee of this horrid company. I experienced the way they treat their customers from both ends of the equation. Ownership believes that they're better than others because they have money and they really don't care about their employees or their customers for that matter. I once was told to tell a woman who didn't have heat upstairs in their kids room to have their kids sleep downstairs because they couldn't get to them for 4 days. What kind of nonsense is this? Do yourself a favor don't with th... read more
Should have an option for zero stars. We've been in ******* since late December. Had someone check my house and the boiler was off. Turns out there was no oil in the tank. When customer service finally answered they said it was because I had a gate when they went to deliver. What?Called back because I couldn't understand the first rep. **** one said I had an outstanding balance of some $300 from the first delivery in late December, which I paid.I had just signed up with them. I asked why not call or email me or send a bill?W... read more
Too big to care about the little people. They performed my annual boiler cleaning on 1/17/2025, which had zero problems for years. Within 2 hours of leaving, the temperature in my house was 76 degrees. I called and they said to turn off boiler and restart to see if that fixes the problem. It has not. So my boiler is constantly burning oil at $3.59 a gallon. I called several times and they said they can't get a service technician out to my house until 1-30-2025. Their 24/7 emergency service is NOT applicable to me because I h... read more
Funny how after 5 years of no issues, when my contract gets within a week of running it's course, all 7 sensors in my house, stopped working. When I called they tried to sell me a maintenance agreement for $110/year and extend my contact, or $90 for a service call. The idiot on the phone told me it was probably due to the cold weather. Doubt that, I called ADT and I'm dropping Slomin's this week and going to ADT. Buyer beware
Its Christmas Eve and my burner stopped working. I thought I had peace of mind because I have their survive plan and theyd send someone tonight but they told me they dont have anyone who can come and that theyll text me tomorrow as to when they can show up. No window of time or anything. Its below freezing outside. Why have a service plan if they cant support it?!?!
The customer service is absolutely horrendous!!!!!! There is a total lack of customer service!!!! I've been trying since June 2024 to get a manual for their home security system to no avail. If you call customer service no one answers unless you want to purchase something. I am sooooo very disappointed and I'm considering dropping slomins.
They stat on there website that they are 24/7 emergency. We have had no heat for over 24 hours and still no one has come to fix the issue. The temperature is at freezing ?? 23 degrees. I have an elderly person and a baby in the home. This is ridiculous.
Frequently asked questions about Slomins
How is Slomins rated?
Slomins has a 1.2 star rating with 203 reviews.
When is Slomins open?
Slomins is closed now. It will open at 11:00 a.m.
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