Slomins

Melysa B 

on BBB

2 weeks ago

Slomins is awful and so is their customer service. I have not been happy with my equipment for a while and didnt want to renew my contract when it was up so I bought another system thinking my contract was up. Its not which I understand that I have a responsibility for since I signed the contract. I have called several times over the past month to obtain information about canceling my contract. The number they gave me is absurd and every time I ask for an explanation and break down of the charges they tell me a supervisor wi... read more

Donna S 

on BBB

2 weeks ago

If you are planning on moving, don't pay the full year in advance. They will not reimburse u. Unfair practices!! 

kai l 

on BBB

3 weeks ago

Very bad in a recent service call (July 19, 2025). A simple temperature pressure vale leak turned out to request us to change the indirect hot water tank which had no visual leak at all. The technician refused to do anything and left. Soon, their sales person called us to sell us their hot water tank, which sounded so suspicious. We called them again to request another service call with a different technician to get a second opinion but turned out to be the same technician. This time he even didn't came to the house and subm... read more

Alana C 

on BBB

4 weeks ago

Their billing office is totally unorganized. I cancelled my contract in February 2025. They were scheduled to clean my furnace after my renewal date, so I cancelled the furnace cleaning that I already paid for. Their oil is way overpriced. Once I cancelled my service (to prevent from having to pay for another 1 yr contract), they also cancelled my online account where I was making payments. I made two payments after the cancellation which I had to mail via ****. I received two letters regarding my balance. The first letter t... read more

Michael B 

on BBB

a month ago

I had an mini split system installed by Slomins. The work and system was great. the experience after was terrible. They quoted me $13550. I asked the sales *** to reduce it to 13K even. He agreed and then never updated the paperwork. The bill came and it was the first amount. This is a very deceptive business practice and shows what they will do. I will be cancelling my contracts with them because they will not stand by what their sales *** quoted. 

David G 

on BBB

3 months ago

I have a Slomins security system. When one of the sensors stopped working, I replaced the battery, but the problem persisted. I called the company and was told that a technician visit would cost /$85. I responded that it was unfair to charge me for service when their monitoring equipment was faulty. They offered me an alternative: if I signed up for a one-year contract extension, there would be no charge. I agreed, with no change to the cost of my **********, a technician came to my home and replaced the defective sensor. Ye... read more

Sylvia N 

on BBB

3 months ago

Review for Slomins *********** (***********):I do not recommend Slomins at all. I was a customer for several years, and the only reason I stayed that long was because I never had any issues with my boiler, and the oil tank was easily accessible. They could deliver at their convenience, and I never needed service.A few months ago, I noticed a leak and contacted them to come check it out. I was told to *************, which I did via email, through their website, and even through my account login. I received no response. I kept... read more

LaToya D 

on BBB

4 months ago

I have had ******** for almost 4 years, and I have received the worst service this year. My security camera never works. The sole purpose of having the system is to secure my home, and having the camera lets me see what is happening in front of my home, protect my packages from theft, and add an extra layer of security. The last 30 days, I've had to call in to complain about my camera at least once a week. I get a tech to come out only for the camera to stop working a week later. I am not satisfied with the service and unfor... read more

Heather B 

on BBB

5 months ago

I would give zero stars if I could. I have a service contract with Slomins. Last week, my heat exchanger had a pinhole leak. Called them to come take a look. When the service guy gets here he barely looks at for a few seconds and said it wasnt covered under the contract and we need a plumber. He tried to leave with water spraying out of the boiler. He then gave my husband and I such a hard time when we asked him to give us more details on our contract, and how much it would cost to repair or replace the heat exchanger. He le... read more