Slomins

Blanca C 

on BBB

a year ago

This is a horrible company with bad customer service. I never received service but they submitted a complaint to court never properly send me notice and the address on record is an old address that I moved away over 10 years ago. Home owner please beware this company is bad, the service is not good and the equipment never worked in my home, customer service is horrible. They dont deserve any ?? 

nancy t 

on BBB

a year ago

they need to make zero starts an option ******** installed an inadequate alarm system in our home, one that was clearly not designed for the size of the property. Despite numerous service calls and reassurances, the system remains unreliable and ineffective. I'm now trapped in a five-year contract with a company that appears to prioritize profits over customer satisfaction. Their technicians have been unable to resolve the ongoing issues, and conversations with other ******** customers have only confirmed my suspicions about... read more

Staci S 

on BBB

a year ago

Slomins customer service is awful and their staff is incompetent. They installed wireless system in my house without removing the old one. In turn they hooked it up and it is a fire safety hazard. The contact directly hits against the old system. They were supp to come repair it last week and changed the time to when I was at work. I told them my appt had to be after 4 and they still wont comply saying they cant. When they installed it in the first place they were s le to come at 4. Clearly they just wanted the money. Now th... read more

Robert V 

on BBB

a year ago

Slomins has very predatory policies. I acknowledge that this is my fault because I am forgetful and sometimes forget to pay my bills on time. This has never been an issue with any other oil delivery company before, and if I forget I just pay both bills in full the next time I get a bill. On such an occasion I had forgotten to pay slomins but didn't think anything of it until I ran out of oil in February. I called slomins to find out why the heck they let me run out of oil and they told me they would send someone out in a few... read more

jason e 

on BBB

a year ago

We took a contract with them and to service my boiler. I gave them $250.00 for a service contract and took my money with out serving my boiler.. 

Amy G 

on BBB

a year ago

I've been with Slomins for 30 years. Every 5 years, I renew my contract with them in exchange for upgrading service. Upon speaking with their rep this year, he said the only upgrade available to my system is to add cameras. I received a verbal confirmation that there was no changes to my service or costs and the rep concurred. 4 weeks later I receive notification that 1) I have been switched to AUTOPAY 2) I have been switched to monthly billing 3) My service cost has nearly doubled. I contacted Slomins and was told that sinc... read more

Keenan J 

on BBB

a year ago

This has got to be the most niggardly security company I have ever had the misfortune to deal with! The staff and management are rude and immature adults that need to be stripped of their jobs and titles! From talking to them its clear to see that its a culture of rude and disrespectful obnoxious behavior towards its long standing clients. I have multiple properties on accounts with them and its always a problem with either monitoring, billing, or equipment issues that are sold to you by way of misleading promotions!I would ... read more

Takisha V 

on BBB

a year ago

I would recommend not using Slomins! I had cameras installed not knowing if you discontinue service years down the line you will not have any access to the cameras?! Never was informed that is the procedure! Now lets begin with how do you pay slomins to monitor your home and they turn around after you pay them to install cameras and they break the news to you that you have to monitor your own cameras?! Uhmmm I couldve paid an outside vendor for camera install and never had my cameras shut off when I discontinued service with... read more

Cynthia V 

on BBB

a year ago

Slomins is the worst company around. I believe they should be down for how they treat customers. I was w them for a year, I did purchase the service agreement but never told that if there is a balance on the acct. n you have an emergency they will not come out. Last week I suddenly had no heat n have a handicap 88-year-old mother on oxy.24 hrs a day n is in n out of the hospital ***************** son I called *********** said they could not do *********** would get a call back the next day. I followed up **************** fro... read more