Slomins

Clementine T 

on BBB

8 months ago

For a whole week I have no service system states error network, called and rep notified me it was on their end. It makes no sense to pay for a service you're not getting. Hope no breaks into my home before you're error network problem is fixed. Can't wait to cancel this contract there is always a problem. 

Kathie L 

on BBB

8 months ago

I have a contract with them to service my furnace and scheduled oil deliveries. It is impossible to get someone here to clean my furnace. I think they only one person who does it. I just got an oil delivery and it was over $1.00 more per gallon then the market price. Isn't that consider price gouging ? Off to find another company. 

ALICIA K 

on BBB

9 months ago

******** IS A BAD COMPANY SCAMMING CONSUMERS WITH AND NOT SERVICING THEIR EQUIPMENT. 

Denise M 

on BBB

9 months ago

I have never filed a business complaint against any company. I can't express how poor their customer service is and they blatantly lie about the oil delivery service date FOUR times! I asked for a supervisor three times and was told someone would get back to me. That has NOT happened. I still don't have oil and if it wasn't for the unusual hot weather I would be on empty. I will never use them again and I have no idea how these companies can get away with so much poor business practices. I had no idea until I decided to come... read more

douglas n 

on BBB

10 months ago

I was billed for a part even though I have a service plan. The part is covered under the plan. They billed 272 dollars. I found the exact same part on line for 17 - 27 dollars. Seriously. Im fighting the bill now and definitely canceling my services as soon as my contract is over. 

Mark S 

on BBB

10 months ago

Horrible. Absolutely horrible. Long time customer and their service has tanked over the past 8 years. This is the worst. Their outside call support (read as india and *****) is brutal. Promised a contractual oil delivery 3-5 days, now going on two weeks. Such a shame, stay away and shop around. 

Barbara M 

on BBB

11 months ago

I informed Slomins not to deliver after delivery of 60 gallons in March'24 since I had a full tank as we plan to demo the house at end of year. I had a full tank and knew that would be adequate. Claiming I was on auto delivery they erroneously delivered a full tank in AUGUST saying I was on auto delivery. They listened to conversation to say I never said this. I received over 10 call asking for my business and an email. Furthermore I am in jeopardy with full tank and now must hire an extraction company despite my efforts to... read more

Penny M 

on BBB

a year ago

DO NOT USE THIS COMPANY AT ALL COSTS. Slomins overspilled 70 plus gallons of fuel oil onto my paver patio and onto my property in September 2023. They have since been ******* me for payment of said fuel oil and threatening collections. Why would I pay for something that was never delivered but a destruction to my residence. The absolute worst!!Unfortunately, I have to give a one star rating which I would like to give a negative 100. 

Gregory A 

on BBB

a year ago

My parents had Slomins come to fix their air conditioner. They came on Tuesday 6/9/2024 to fix the problem it turned out being a faulty ground wire. On Thursday 6/11/2024 the air conditioner stopped working again. We called Slomins to come back to see what happen and they decide to charge again to come back and their earliest available date for return was 6/18/2024. We cancelled the service call and got another company the same evening of 6/11/2024. Well it turned out that the issue was the same wire that Slomins repaired on... read more