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Sierra Gardens
- Residential Leasing
- Fort Worth, TX
About this business
Sierra Gardens Apartment Homes, where relaxed neighborhood living meets urban conveniences in the heart of Fort Worth, Texas. Located just minutes away from I-30, our residents appreciate an easy commute to Downtown Fort Worth, TCU, UNT Health Science Center, Cook Children's Medical Center and the Fort Worth Cultural District. Living at Sierra Gardens means you can enjoy a contemporary lifestyle- from our Resident Center with Billiards, Foosball and Wi-Fi to our resort-style pools and unique floor plans. As a resident, your ... read more
Location details
2200 Taxco Rd, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
THE WORST!!! They do not care about the residents, at least not my mother that is 60 years old. they had a gutter stopped up that made water leak into her apartment, we are going on 3 weeks of fans and it stinks so bad. they cut out and replaced a piece of padding and tack stripping and laid the carpet over it, carpet is still wet. they sprayed some orange smelling stuff and said they treated the mold and mildew, but it still stinks in there like it. Stated they would move my mom to another apartment, they never did and when... read more
We just moved into their property in Conroe and we are so very disappointed. Worst experience with the leasing agents and the manager, luckily the manager and one of the leasing agents was just let go, but they kept the one and promoted her! When we moved in the apartment was dirty when we were told no one had lived there for months. No one checked it before they leased it? No one checked it the day or two before our move in? Property looks like it use to be nice but now there's no irrigation so plant material is either dead... read more
DO NOT LIVE AT ANY VALIANT PROPERTY! I'd move out of the one I'm at in a heartbeat if it wasn't so inconvenient to do so. Before Valiant took over our complex, the old company made sure it was a great place to live! Maintenance requests were handled on the same day you submitted them or the next day (never later), the office staff was friendly and helpful, and the complex was well maintained. Now with Valiant, it takes a month to even just get a light bulb replaced, the office staff is rude, unresponsive, and clueless, and t... read more
This management company is HORRIBLE. 3 years ago when we moved in it was under a different management company. They were great, and we loved living here. When Valiant Residential took over the whole complex went downhill very fast. We absolutely hate living here and cannot wait to leave!! They are impossible to physically reach on the phone, they never address problems, and they charge you unexpected fees that they are somehow unable to revoke. We have multiple neighbors below our apartment who smoke and grow marijuana insid... read more
Business response:
Dear Ms. ********* At Valiant Residential, we are committed to maintaining communities that provide residents a pleasant and positive experience within the structure of the lease agreement. We're sorry to hear that some recent experiences have resulted in a BBB complaint against one of our communities. We'd like to take this opportunity to address your complaint and provide some clarity on the matter. According to our records, the first report of an odor in your unit was filed in December 2020 regarding a "bad smell" coming... read more
Beware of this management company they are the furthest thing from even sub-par. I guess it is a trend in this city or perhaps a contest to see which is the slumiest most incompetent sheisty living management company, I can tell this company is trying their hardest to maintain that title. No hot water for 3 weeks going on 4. They bought out my complex after the winter storm so I tried to give them some leeway, just to have my hot water cut off yet again week 3. Was told during the first week it was a boiler problem, now it's... read more
Business response:
Dear Ms. ******* We know just how imperative a comfortable home environment is to you, so please be assured that Valiant Residential has been doing everything we can to complete repairs that were caused by pipe breaks from Winter Storm Uri. Due to the spike in supply and demand for parts and repair professionals, those timelines were subject to change. We also value all resident reviews with the utmost importance, so upon receiving your complaint, we escalated this for internal review. At this time, one of our associates wa... read more
i have been dealing with The ******* on ******** located at **** ******** Blvd, Dallas, TX XXXXX in regards to trying to view a B3 floor plan. I originally set an appointment with them and was shown the B2 floor plan but was unable to se the B3 at the moment. So I waited a couple of weeks before I set an online appointment for 02/22/2021 to view the B3 floor plan once I seen that one was soon going to be available for the move in date of 02/26/2021 (which they told me they would call me and let me know when one was going to ... read more
Business response:
Dear ******** We are so sorry you had this experience while trying to view the *** Unfortunately, the resident that was supposed to move out did not move out on time and caused a delay with the appointment schedule. This should have been communicated to you but wasn't and we apologize. We do have some ***** available soon, and we'd like to take the opportunity to show these to you when available. We have three different styles of upgraded interiors at the community. So while the floorplan will be the same, the finishes may ... read more
I've had several bad situations with this company. Before I moved in I asked the lady that showed me my apartment how that maintenance was she said they come and get everything fixed right away. I made sure to let her know that I was leaving my apartments at the time because the maintenance was horrible there and I didn't want to deal with it in my new place of residence. I was assured that everything would be fixed timely. When I moved in the apartment it didn't look like it was properly made ready. The cabinets were chippe... read more
Business response:
Dear Mr. **********, We're sorry to hear that your experience at Ashford Northwest has come with several issues. We understand that maintenance problems can often cause frustrations, and as a management company our intent is to provide reasonable and effective solutions. In reviewing this complaint in detail, our team has verified that all maintenance requests and inquiries have been properly addressed and that updates on the maintenance resolutions were communicated with you in a timely manner. We also did verify that the ... read more
On Friday 10/2/20 my stove quit working completely. I notified the after hours emergency maintenance number... no response.. no return call. On Saturday 10/3/20 I again phoned the office... voicemail.. no response.. In addition I placed another online maintenance request. No response.. Sunday 10/4 .. no response. On Monday 10/5/20.. I again phoned the office and spoke with Samantha who assured me someone would check on it by 5:00 pm. No one ever showed. 4 days without a stove... 1400.00 a month in rent for non existent custo... read more
Business response:
Dear Mr. *******, We're very sorry to hear about the frustrations and delays you experienced with the emergency maintenance for your stove. Unfortunately, some unforeseen circumstances regarding the emergency maintenance phone caused delays and we apologize for the inconvenience this has caused you. After further reviewing this incident internally with our team, we've been able to reach a resolution and the repairs on the stove have been completed. At Valiant Residential, we strive to ensure that that all of our residents h... read more
I called the corporate office and asked what the name was of the individual who ran this property so that I could speak to them. Andrea (last name unknown) because she gave me non stop attitude from the moment I called stated she would not give me her last name. I have lived at the property for nearly 5 years and this girl is giving my attitude as if I committed some crime when I'm contributing to her salary! This Andrea should be FIRED immediately. THIS IS ABSOLUTELY NOT the type of individual that should be taking in calls... read more
Business response:
Dear Ms. ********, We would like to take the opportunity to address the complaints you've made against one of our employees. Please note that Valiant Residential takes all complaints & reviews from residents very seriously, as we strive to provide outstanding service to all of our residents. After conducting an internal review of the call, our team has verified that the actions taken were appropriate to the situation. We've also confirmed that the property manager has been in contact with you recently, so you now have the m... read more
Frequently asked questions about Sierra Gardens
How is Sierra Gardens rated?
Sierra Gardens has a 2.8 star rating with 319 reviews.
When is Sierra Gardens open?
Sierra Gardens is closed now. It will open tomorrow at 9:00 a.m.
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