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Sierra Gardens
- Residential Leasing
- Fort Worth, TX
About this business
Location details
2200 Taxco Rd, Fort Worth, TX, 76116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I am extremely frustrated with the lack of responses on the numerous emails I have sent. I moved out on 24 June, and I am still getting bills. I just got yet another bill this one for $27.71 for utilities. This is in addition to the one I got for the electric. However, what I still have not gotten is my refund of a $150 security deposit or the prorated amount that I overpaid for June's rent. I paid $1,032.95 on June 2 and moved out on 24 June, which should mean a refund of $206.59 for a total of $356.59. I need the refund fo... read more
Business response:
Dear Mr. ***** We sincerely apologize for the frustrations you've experienced regarding the various charges, as well as the delay in prompt communication. At Valiant Residential, we strive to ensure that all of our residents have a pleasant and positive experience, and unfortunately we may have fallen short here. Our team takes all resident complaints very seriously and after investigating this complaint and working internally with our team we've been able to remove some of these charges. Regarding the electric billing, we ... read more
I am very disappointed with the new management, there is abuse on the charges for the utilities, I have try to reach them through the website, no one has ever contacted me with any answers in regards of the problem. I also went to the office before all the COVID19 started, I was told someone will call me since they were investigating on that utilities charges problem, but nobody reach back to me.
Business response:
Good afternoon Ms. *****, We would like to take the opportunity to address your concerns regarding the situation. At Valiant Residential, resident care and satisfaction are our top priorities. Upon receiving your complaint, we spoke verbally on 4/24/2020 and discussed what steps Management has taken to assess what the cause for the increase in your water bill was. We are currently working with the 3rd party billing service to find a resolution for you and the community. We understand how frustrating it can be to adjust to a... read more
When I moved into the property in which I live, it was managed by Lincoln Property Company. A few months later I received a promotion at work, that would require me to transfer out of state. I discussed this with the property manager and was congratulated. I was also told that the company that manages our building would allow you to transfer to an apartment community in the city where in being transferred! It's was great. I accepted the job opportunity, pending transfer. One night I came home to a letter on my door, stating ... read more
Business response:
Hello ******** We'd like to take the opportunity to address your concerns regarding this situation. At Valiant Residential, resident care and satisfaction are top priorities. We understand that a prior agreement may have been discussed between yourself and the previous management company regarding a transfer to a different property during your lease term. Unfortunately, as the new management team we were not privy to any discussions involving this situation with the prior management company, and will uphold the terms on the ... read more
I've lived here since late October 2018. My experience has been poor to say the least. - 1st it's very sketchy that they have no sample apartments to show before you put a nonrefundable deposit down to hold the next available apartment. - Once moved in you will find that the staff here will lie & deceive residents around every corner. They say just what's needed to get you out of their office with little to no follow through. You have to chase them to get things fixed. - Washer and dryer rooms are not secure. The locks on th... read more
They have major pest issues, and they need to fix this asap. No matter how many times I call, or how many times they come out to "fix" the problem, the problem continues for over a year. They desperately need to fix this, now. I would like to continue to stay, and other than the major issues with cochroaches, which is disgusting and I should not be seeing for a 1000 a month, I love the place.
I started working for this company on May,XX XXXX as a property manager they took over in Grand Prairie Texas.Upon starting my new job there was very poor structure, no organizal skills, no training provided, and o support. So basically I was just thrown in with no instructions or leadership. As the days went bye I constantly reach out to my immediate supervisor for direction and support and none was ever given due to the lack of support and lack of knowledge from upper management. I reach out over and over threw phone calls... read more
Business response:
Hello ********* We wish to discuss employee relation matters through our Human Resources Department. Please reach out to us at (XXX) XXX-XXXX to speak with HR, or email at: ****@valiantresidential.com so that we can continue communications and reach better understanding about the situation. Thank you in advance for your time and consideration.
I have been a resident at Mercer Crossing since July 2017. Since then, new management has taken over and to this day, we hear the same excuse, "We don't know exactly what resident is assigned to what...we are still trying to clean up prior management's mess." It's been a year since this new management has taken over and it's quite disappointing to see no changes, no organization, and to hear this same excuse. In addition to that, front office employment has an extremely high turnover rateI have not seen any one stay longer a... read more
Business response:
Dear *****, I am sorry to hear about your experience and would like to reach out to you and discuss the situation. Please contact us at your earliest availability for assistance from our Resident Services Team. We look forward to hearing from you soon and we thank you in advance for allowing us an opportunity to help resolve your concerns. â?? The Valiant Team Rebecca **** | Marketing Coordinator Valiant Residential
I've lived at the Boulders Apartments for almost 5 years until this last group SIMC took over. These new complex manager are very disrespectful of the residents . I know a good numbuer of other resident and talk to most weekly.We all have the same story to tell. We have seen at least 4 different teams come in and out but, these ladles are not what I would call managers on any level. I 'am so happy to say i got the **** out of PRISON at the first on Jan, 2018 . These ladies even tried to prevent me form moving into my new hom... read more
Business response:
1/31/2018 ID #: 12629161 Hello Jeff, Thank you for taking the time to reach us regarding this feedback. We are sorry to hear that you did not have the best experience and would like to address your concerns. Your final billing includes: outstanding rent due, late charges, reserved garage, pest, trash, water bill, reletting fees, and filing fees. The lease contract you signed ended your lease agreement on November 30, 2017, with an automatic month-to-month option applied unless we received a 60-day written notice of termi... read more
Frequently asked questions about Sierra Gardens
How is Sierra Gardens rated?
Sierra Gardens has a 2.8 star rating with 321 reviews.
When is Sierra Gardens open?
Sierra Gardens is closed now. It will open tomorrow at 9:00 a.m.
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