Sierra Gardens

Etnia V 

on BBB

a year ago

This are the absolute worse apartments I have lived at. From the moment we moved in it was FULL OF ROACHES. I have pictures and videos for proof. This was at the end of June. Here we are in October after being fumigated multiple times and no improvement. Now theyre spreading to my room. The office hardly ever answers and wont return my calls even after multiple messages. The manager is rude and condescending and tried to gang up on me with the other lady saying I called her a b**** when quite literally all I said was cant yo... read more

Tb B 

on BBB

a year ago

Valiant just acquired ***************************** in ********, **. After taking over a month to get the rent payment system set up, they roll out a program that penalizes you if you have roommates and split the rent, stating you need to "figure it out for yourselves and make one payment". The portal they are using called Bilt, tries to trick you into signing up for a Mastercard to "earn rewards" to pay your rent. Then when you try to pay by check it then takes you to another system that will charge you. When you try to spl... read more

Eric G 

on BBB

a year ago

Contacted management multiple times about flooding in the apartment and they haven't done anything. Packages are stolen, secured entrance is not secured, advertised amenities are not provided. Thin walls, cockroaches, valet trash not picking up, and no locks provided on patio storage space. Most notably would be the flooding of the apartment during rains, and now my furniture is damaged. Nothing has been done to prevent my property from being damaged, event after multiple bringing this to their attention via the work order p... read more

Jonathan H 

on BBB

a year ago

The property management is awful. Nothing gets fixed. Gates broken. People who don't live there using the pool when it is locked. Have contacted Valiant for help they will not respond. The list could go on and on. I made it four months and fled. Someone tried to break into my apartment through the patio doors and my handle was always tried. Maintenence stole cologne from my apartment while they were fixing something that was supposed to be fixed before I moved in... why wouldn't it be fixed beforehand? 

Michael B 

on BBB

a year ago

I've lived here 3-4 years. If they tell you they'll call you back they won't. *** is the only one who will and the only one will get anything done, which means she's too busy to help most times.Last time we needed to get our lease renewed, we called them 14 times over a 2 month period (and more beyond that). We were asked repeatedly to just be patient. We tried being patient, but what we got was the lease not getting renewed for 6 months. *** finally saw it after we were trying to move out, and had us backdate the lease rene... read more

Cynthia H 

on BBB

a year ago

My A/C has been out since Thursday night. Ive called Friday, Saturday and Today multiple times and was told someone would come look at it. Maintenance has not been to my apartment since Friday. I have children with serious health conditions that makes staying in my apartment impossible. We are misplaced and having to spend money I dont have just to make sure they are in a healthy, livable environment. Other than a window unit where hardly any air blows out being placed in the living room on Friday, the most that has been don... read more

Michelle W 

on BBB

a year ago

Hello, I moved in to ********* apartments of **** in July of 2022. I absolutely loved the complex, but that love was short lived. The last few months there has been a significant decline in the integrity of the grounds. We had an ice storm in February of 2023, several trees were damaged and limbs broken. Some were cut but as of July (5 months later) they are still piled up on the common areas. The pool has been closed several times due to cleaning/repairs, most recently it has now been closed 7 consecutive days in a row, dur... read more

Heaven L 

on BBB

a year ago

Theres so much to say, that I need the owner and not the Apartment Manager but the actual Owner to reach out to me immediately due to harassment, violations, embarrassment, discrimination, dissatisfaction and most of all attempt to theft and much more 

Cookie P 

on BBB

a year ago

Heritage Village Residences needs a manager that has both compassion and patience with the tenants NOT a tiny tyrant that threatens or ignores.Working with elders is more than just sitting behind a desk giving orders/ultimatums! The previous manager and assistant knew this and worked well! I chose this location out of 8 and the things that were in place a year ago is the reason I CHOSE to lease here then! If the powers that be read these then maybe they should have a chat with the residents, without the staff!