This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sheraton Grand Chicago
- Venues & Event Spaces
- Chicago, IL
About this business
Located on Chicago's Riverwalk entertainment district, the recently renovated Sheraton Grand Chicago offers well-appointed rooms with stunning views. Additional amenities include superb restaurants, an indoor pool and 125,000 square feet of venue space.
Location details
301 E North Water St, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor service for a very expensive hotel. Money not worth it. Hyatt across the street is much better.
Business response:
We're sorry to hear your experience didn't match our standards, Chris. Can you please private message us your reservation name and email? Thank you.
Great staff, super helpful and a great location right on the river. Excellent restaurant/bar in close proximity to everything downtown.
Business response:
We appreciate the love, Brett! What do you enjoy most about staying here?
They say they have a spa, they do not. Clerk at desk checked us in doubling price 3 times, as she talked to the bank she could not spell Sheraton, had to pick up something on desk to spell it. It was a weekend so had to wait until Monday to straighten it out. Asked for manager/supervisor and they never came out to see us. Rooms are like a standard Holiday Inn. Saw elderly woman in lobby very short of breath struggling breath, pulling her small piece of luggage. No staff even moved to help her. I did. Dine in room service men... read more
Business response:
We're truly concerned to hear of your experience, Patty. Please private message us your reservation name and email address we we may reach out to you directly. Thank you.
Very unsatisfied! Paid $170 for a room the size of a bathroom. Over charged my account $100. Therefore over drafting my account in which i had to pay a $25 fee. Called the hotel to get this straightened out they basically said sorry Nothing we can do So three days later and my account still hasnt been refunded
Business response:
We are sorry to hear you encountered similar issues on multiple occasions, Irwin. We have sent you a message.
Good hotel with a nice view and amenities. The biggest disappointment was the parking miscommunication. We were told numerous times we would have our parking validated. The Sheraron Grand Chicago's definition of "validate" is that one can go in and out of the structure as you please for a $55 overnight flat fee. Our definition of validate is the fee being covered because we were staying at the hotel.
Business response:
We're disappointed to hear your stay did not meet your expectations, Rachel. Thank you for voicing your concerns. We will pass your feedback along to our team.
Our view was amazing! Food was very pricey at restaurant and room service however you got a lot of food. Bellman, concierge, customer service, luggage service was excellent! I was charged for 2 beers that we never drank so I called and they did remove the charges. Room and linens were clean. Great location. Would stay there again. Thank you. 👍
Business response:
Thank you for this amazing rating and review, Mindy! We're glad your time with us was pleasant. We hope to be able to welcome you back in the future.
Great Brand of Starwood and Marroitt .Sheraton truly cares about there guests. I haven't stayed here but I my vacation I will. Have a great day and week ahead.
Amazing property over looking the water. The hotel staff over exceeeded my expectations in customer service. Every one was very courteous, helpful, and friendly. Rooms were clean, spacious, and comfortable. I highly recommend staying at this property when in Chicago.
Business response:
Thank you very much for the great rating, Rita. Do you have any recommendations you would make to our future guests?
Frequently asked questions about Sheraton Grand Chicago
How is Sheraton Grand Chicago rated?
Sheraton Grand Chicago has a 4 star rating with 290 reviews.
When is Sheraton Grand Chicago open?
Sheraton Grand Chicago is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com