This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sheraton Grand Chicago
- Venues & Event Spaces
- Chicago, IL
About this business
Located on Chicago's Riverwalk entertainment district, the recently renovated Sheraton Grand Chicago offers well-appointed rooms with stunning views. Additional amenities include superb restaurants, an indoor pool and 125,000 square feet of venue space.
Location details
301 E North Water St, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
...
Business response:
Thank you for the 5-star review, Lorenzo! What was the highlight of your visit with us?
Room was clean and pleasant, but not much better than you would find in most cities for less money....charges for EVERYTHING...If the Sheraton could legally charge for air, they would, I have no doubt!!!...at that price I expected a microwave and refrigerator other than the one stocked with their overpriced goods for sale....The Grand Sheraton should also have a freaking hot tub...maybe these things seem frivolous to some, but for a "4 star " hotel they seem mandatory for me. We've stayed at nicer hotels for that price in To... read more
Business response:
Thank you for taking the time to write out a review, Timothy! We're sorry to hear you were upset with your experience. If you would like to discuss this further, please feel free to send us a private message with your reservation name and email.
Business response:
Hello, Pamela. Thank you for your generous rating and honest review. Please send us a private message with your email address and reservation name if you wish to further discuss your stay. We're glad to hear that you had a wonderful time with us overall.
I expect a weekend at a downtown hotel to cost. However, I also expect a certain return. Location was excellent, but that was about it. No free Wi-Fi. No parking accommodations. We had an executive suite. No usable mini fridge. No microwave. The AC rattled the vents so loudly that we thought it was trying to break through the wall. There was mold in the shower, hand prints all over the windows, and the wall paper was peeling off the walls both in the room and in the hallways! As I said, I expected this room to cost. But I di... read more
Business response:
We're so sorry to hear this. Can you please send us a private message with your reservation name and email?
It was not a good experience, staff tried hard but we were disappointed. No Pool.
Business response:
Hello, Mr. Lee. Thank you for taking time to share feedback regarding your recent visit to the Sheraton Grand Chicago. I would like to offer my sincerest apologies for the challenges you faced during your visit and I am hoping I can speak with you further regarding your challenges. I can be reached at the hotel directly by calling (312) 464-1000 or by email at Eric.Ballen@Sheraton.com. I do hope we are able to resolve these challenges. Kind regards, Eric B. Front Desk Manager.
Great bed in the room first of all. What I didn’t like was the size of the pool for the amount of people coming to your hotel? They should add an outdoor pool as well.
Business response:
We are glad you found our bed comfortable, Ares. What was the occasion for your visit to the Windy City?
We loved staying here! Beautiful hotel, really friendly staff!! Only thing that was a little disappointing was having committed to the valet parking, I was surprised when I had to go down to the basement to retrieve my car. It would be nice to be able to have it delivered for the extra $12 charge. But all in all, it was a great experience!
Business response:
Thank you for the rating and feedback, Maureen! It was a pleasure to have you with us and we hope to see you again in the future.
Had an excellent stay in Chicago! Room was clean, and staff was friendly and accommodating. We enjoyed dinner at Chicago Burger with a scenic view of the Chicago River. Shout out to our favorite Concierge LaToya for the perfect & helpful tips with traveling within the city for our girls trip!
Business response:
Thank you for the 5-star review, Jenny! We appreciate your kind words and are delighted to hear you had a wonderful experience with us. We hope you will visit us again.
Frequently asked questions about Sheraton Grand Chicago
How is Sheraton Grand Chicago rated?
Sheraton Grand Chicago has a 4 star rating with 290 reviews.
When is Sheraton Grand Chicago open?
Sheraton Grand Chicago is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com