This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Sheraton Grand Chicago
- Venues & Event Spaces
- Chicago, IL
About this business
Located on Chicago's Riverwalk entertainment district, the recently renovated Sheraton Grand Chicago offers well-appointed rooms with stunning views. Additional amenities include superb restaurants, an indoor pool and 125,000 square feet of venue space.
Location details
301 E North Water St, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had a great visit in Chicago. We will be back to stay again. Wonderful place to stay.
Great Staff. Nice Location. Nice Amenities. Would stay here again.
We stayed for a week at the Sheraton Grand Chicago. We booked the package with breakfast. We utilized it daily and the food was fantastic as well as the selection. Upon checking in our room was not ready so Bailey who worked at the desk offered us an upgrade. It was fantastic! She was able to give us a corner room which had a fantastic view of the city. Overall, the room was very comfortable for my husband and I. The location was not loud and was accessible to the city by foot. Fantastic experience and looking forward to com... read more
First of all, we are in a very expensive hotel and not in any motel, so you expect good service. Very poor experience. No wifi in the room No fridge in the room We won't come back
Business response:
Dear Bernardo, I am sorry we let you down during your recent stay. Please reach out to me when you return to Chicago. I would be pleased to place you into one of our new family room types, which include complimentary fridge & microwave. Additionally, when booking directly on any Starwood.com website, you will receive complimentary Internet access. If there were issues above and beyond these items, I would welcome the opportunity to discuss further and make things right. Thank you, Cat Carter, DOSM, catherine.carter@sheraton.... read more
Horrible hotel. Fan in bathroom didn't work.Called it in..nothing done for the whole 5 days we were there. Asked to be moved /upgraded. Were told theybwould find something and call back. Never did. Housekeeping was horrific. Never removed trash. Only made bed 2 days . Had several bogus charges from mini bar that we never ever used. Zero chance we ever stay at this property again. Do not reccomend this place on any level.
Justin and Jonathan were so professional and kind to me. I felt honored to be an SPG member. I arrive late evening from Montreal and discovered I had no reservations. Not only did they get me my room they made me feel like I mattered.
Business response:
What a lovely comment; thank you so much for sharing. I am so pleased Justin and Jonathan were able to assist! I will ensure they receive your feedback; thank you agin and I hope your stay is going well. Let us know if you need anything at all! - Cat Carter, DOSM
Fantastic view from our 25th floor suite. Housekeeping was on point!
Business response:
Thank you Lorissa! I will make sure I share this with Houskeeping and share your feedback. They take a lot of pride in their work and love the shout outs from customers. Enjoy the view and share a picture if you have a chance. - Cat Carter, DOSM
It's nice place to work and thank God for another bless day
Worst customer service! Will never stay at another!
Frequently asked questions about Sheraton Grand Chicago
How is Sheraton Grand Chicago rated?
Sheraton Grand Chicago has a 4 star rating with 290 reviews.
When is Sheraton Grand Chicago open?
Sheraton Grand Chicago is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com