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Sheraton Grand Chicago

4.0

About this business

Located on Chicago's Riverwalk entertainment district, the recently renovated Sheraton Grand Chicago offers well-appointed rooms with stunning views. Additional amenities include superb restaurants, an indoor pool and 125,000 square feet of venue space. 

Location details

301 E North Water St, Chicago, IL, 60611, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.0290 reviews
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Tim Gleason's profile image
Tim Gleason 
8 years ago

Went for the Cubs convention - didn't stay over night 

Constantine M. Boukidis's profile image
Constantine M. Boukidis 
8 years ago

I always enjoy my stay at this hotel. It is a beautiful property and centrally located. 

Marisa Guerrero's profile image
Marisa Guerrero 
8 years ago

Nice hotel but staff is rude and not welcoming at all. Room service was quick & they were polite at least. Great customer service should always be part of the package for your guests & not an option for employees. Hope you follow up with some retraining for your staff. 

Moses Valdez Abrego's profile image
Moses Valdez Abrego 
8 years ago

Spent New Years at the Sheraton. When we arrived, there was a long line to the check-in. The Staff was very friendly, passing out complimentary bottles of water and worked hard to get the line down efficiently. Sheraton Rep. Shawn's customer service was extraordinary. He answered all my questions and was able to accommodate our requests. Very impressed with the staff's friendless and eagerness to assist. Perfect location for New Years Eve, The Chi-town Rising Star event is across the river. There is a Whole Foods convenientl... read more

Karyn Collins's profile image
Karyn Collins 
8 years ago

Inquired about Pizza places. The young lady was too busy chatting with security about party's. She stated that ONE pizza place closed at midnight, turned her head and kept talking. THERE'S ONLY ONE PIZZA PLACE IN CHICAGO? RUDE! I think I'll write to Corporate. 

Robby Nudera's profile image
Robby Nudera 
8 years ago

Great service and fast check in great place to stay while in Chicago 

Vanessa Lopez's profile image
Vanessa Lopez 
8 years ago

Check in took a while since computers were down, 1 hr later we were manually checked in. They were really nice and our room is amazing (We check out tomorrow) Only complaint was a dirty face towel in the bathroom (that wasn't ours) we just left it on the floor for house keeping. Speaking of house keeping I couldn't find my pajama top after they cleaned the room! Searched everywhere and found it tucked inside the blanket. The hotel is in a great location, the staff has been great. My daughters love it, they want to come back ... read more

Minna Nousiainen-Becher's profile image
Minna Nousiainen-Becher 
8 years ago

Hotel it self was amazing but what a suprize with cost of car parking!!!! It was ridiculously expensive. 

Ray Rodriguez's profile image
Ray Rodriguez 
8 years ago

Great place..staff are awesome...Will stay again...Thank you Sheraton!!! 

Frequently asked questions about Sheraton Grand Chicago

How is Sheraton Grand Chicago rated?

Sheraton Grand Chicago has a 4 star rating with 290 reviews. 

When is Sheraton Grand Chicago open?

Sheraton Grand Chicago is closed now. It will open tomorrow at 9:00 a.m. 

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