SEPHORA

Maria R 

on BBB

2 years ago

While I was looking at my credit karma this morning, I surprisingly found out that my Sephora **** card was cancelled! And to boot , it has a zero balance. I do purchase items from time to time and pay off my **** quickly. I believe this to be very unfair practice to someone who is trying to build credit. I have other cards that have a zero balance that have not been closed!!! This is proof of horrible customer service and client relations. If I didn't look at credit karma, I wouldn't even have known. I called their customer... read more

Kaylee S. 

on BBB

2 years ago

I placed 2 orders last week. One package arrived today, when it said it was going to. The other one is still in the same state it was being sent from but somehow will be here tomorrow. Even though it's states away. I messaged them about this and rep 1. Said basically "it's free shipping so oh well" lol. It's free shipping because of the amount I originally spent! Then told me once it's shipped they can't change the shipping..... obviously. I asked to speak to a supervisor after that. The supervisor said it was because of COV... read more

Kelly J 

on BBB

2 years ago

I purchased 180$ worth of product on 4/4/2022 approx 745pm at clackamas , ******** location. I realized the ",ordinary buffet" item had been opened and about 1/4 of bottle used when I got home. The eyeliner was waterproof and stocked in wrong location and I didn't want the waterproof, just regular. 2 sephora brand lip products also purchased but my daughter's did not want. I ended up using the buffet bc the reduction in store hours closing at 8pm, I have been unable to make it in when i have availability before closing and n... read more

Jeanite H 

on BBB

2 years ago

Ok, I'm a rouge Sephora member and made several purchases during the last Rouge Sale in November 2021. Many of the items came to me much later than I ordered online. Then we had the Thanksgiving break, COVID restrictions returned, and I went to one of the stores to make some returns, all to find out that because I was outside of the 30 days from purchasing, I could not get my money back on items that weren't even opened and in the re-salable conditions. How could this be when many of these items were received near the Thanks... read more

Katie C 

on BBB

2 years ago

I would leave less stars if I could. Their return policy is unreasonable. I placed an order online, and it took over a week to be shipped (which typically isn't a problem in my opinion). However, they only allow you to return items within 30 days of when the order is placed online, not of when it is delivered. I tried to return 2 items out of an order that was around $700.00. I was told that it was outside of the 30 day return window. I placed my order on April 7, it was delivered on April 16, and I tried to make a return on... read more

Nan S. 

on BBB

2 years ago

The website advertised the nuFace Trinity- device only- as $260 sale price. When I placed into my cart, it was reg price, $339. I contacted customer service who told me, yes, I see that too my deepest apologies I asked her if she realized that was false advertising, and she said I think its wrong too, but my deepest apologies ??? Sephora is a large enough company that it should not be having this many pricing glitches. This isnt the first time, its just the first time that Ive contacted them. I took screenshots of the chat b... read more

mimi . 

on BBB

2 years ago

I submitted an order of $323.45 worth of items for their spring sale through Klarna on 4/11/22. Got an order confirmation. 2+ weeks go by and I log on and see the order on the Sephora site has a status of "Unsuccessful Authorization". I NEVER RECEIVED AN EMAIL THAT MY ORDER WAS CANCELLED OR THAT THE PAYMENT FAILED!!! Why have such a huge sale for long if you have a limited stock? Why say a product is available when it's not? Why not send an email with any updates? Ridiculous. Never purchasing from Sephora again. You're bette... read more

Kausalya G 

on BBB

2 years ago

I have been a rouge member spending thousands of dollars each year for about 7 years now and nothing has been more frustrating than my recent shopping experiences with Sephora. Almost every order I have placed this year have arrived broken and I have promptly returned the damaged items back for refund. That being said, I ordered the ********************************* highlighter during the rouge sale and it arrived broken. I called Sephora asking for it to be replaced in exchange for return- their response was baffling. They ... read more

Doris P. 

on BBB

2 years ago

I payed off my credit card with Sephora and closed the account however 5 days later they had sent me a **** with a late fee which I wasnt going to pay. So I called the credit card company and was on the phone with them for over an hour just get hung up on, so I called back for them to tell me that they wont remove this late fee that they had billed me 5 days after Ive closed my account. Never ever will I do business with them again. Its just wrong what the doing. Im very dissatisfied with them.