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SEPHORA
- Beauty
- Bridgewater, NJ
About this business
Location details
400 Commons Way Suite #141, Suite #141, Bridgewater, NJ, 08807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 322 reviews.
When is SEPHORA open?
SEPHORA is open now. It will close at 9:00 p.m.
Need help? Contact us.
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