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SEPHORA
- Beauty
- Bridgewater, NJ
About this business
Location details
400 Commons Way Suite #141, Suite #141, Bridgewater, NJ, 08807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Just when I thought I had seen it all.They apparently refunded my return to Paypal which Paypal never received. First - it'll be there in 10 days - oh probably 30 days - I then had to open a case with Paypal - now we would like to see the receipt. ARE YOU KIDDING? They are on my profile! What is wrong with them. They now scam consumers out of their refunds? I will never order from them again. Dirty business and the agents are little b!!ches.
Business response:
Dear *****,To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Live chat is always down and the only other way to contact Sephora is by phone. There is no contact email provided.
I never received a shipment from February. Due to personal circumstances, I had not realized this order never arrived. On my order history, it shows the item was never delivered. Sephora support agents told me it was lost in transit. They initially were going to refund or reship but the last message I got was "We have our own internal policy and we are not obligated to inform clients of our internal policy. Since your order is from February, we cannot assist with a reshipment or a refund." when I asked for more information o... read more
Business response:
Dear Devon, We apologize that you did not receive your order (#42433878668). As the order was placed in February, the tracking information is no longer valid. Due to the timeframe in which this is being reported, we’re no longer able to explore the matter further, and a reshipment or refund cannot be offered. We hope this clarifies and thank you for your understanding. Sincerely, Sephora Client Services
Sephora is the worst company to buy from I ordered Dyson airwrap Firstly due to their delivery company package was delivered to wrong address I retrieved my package but unfortunately where it was delivered they already opened my package though everything was inside but I didnt wanted to use that to I returned that package on August 2nd to CP but due to some issues package was delayed by them for almost one month as per Sephora refund will be issued in 30 days so I contacted them after 30 days Sep 2 and they said we still did... read more
Business response:
Dear ********,In review of your return, we see the Dyson Dyson Airwrap multi-styler Complete was submitted to *********** on 9/1/22 and received at our fulfillment center on 9/7/22. We do request 30 days to receive and process a return once its been submitted, but I can confirm the refund was completed earlier today, 9/9. A full refund was issued to the original method of payment.We hope this information clarifies and thank you for the opportunity to address your concerns.Sincerely, Sephora ****** Services
I purchased the dyson hair dryer for over $600 in mid June 2022, and returned the product within less than 2 weeks of their 30 day return policy. Not only did I have to wait an entire 2 months to get a refund, they applied a CREDIT ON ACCOUNT! I spent the last couple of months calling their customer service line (over 4 times to be precise) communicating with their customer service reps, to which I never received a concrete answer or explanation as to why their warehouse chose not to process the refund even after receiving t... read more
Business response:
Dear *****,To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
What a mean company , cancel all my orders maybe my last name sounds Asian. Just wanna redeem all the points and get rid of this racists behavior . I am fully disappointed it canceled all my orders with so many ridiculous reasons.i didnt buy too much not abuse any promotion. Such as can not verify my payment information,only can shop in store, Please Stop it and respect the customers like me!!
Business response:
Dear *****************,Thank you for allowing us the opportunity to address your concerns.In review of your account and several of your more recent orders, we see these were canceled as additional authorization is needed by the card holder. We invite you to contact us by phone at 1-877-SEPHORA ***************), so we may speak to you and gather the necessary information for verification purposes. We will then review these details, so future orders are successful.Please know Sephora takes its commitment to providing an inclus... read more
The Sephora located at ************************************************************ had five employees on the floor this morning. As i entered the store they told me they did not carry Bare Minerals anymore. When i asked for a skin match to buy from another line, they called a mature lady from the back. Then she escorted me to the Bare minerals isle. She did everything possible not to do a skin match. Even Thow i explained that my skin tone had changed since my last match a few years back. Ultimately i had to beg, when i ask... read more
Business response:
Dear *******,Thank you for sharing your concerns regarding your experience at our Pembroke Gardens location. Were very sorry that our team was unable to assist you with your foundation match and that you felt rushed and hurried to make a purchase. It is our priority that our clients have a fun, engaging and consistent client experience when shopping with us, and it is regrettable to hear that this did not occur in your case.Please know that we take feedback like yours very seriously, and your comments will be shared with the... read more
****** an employee at sephora who's the manager standing with her hands looking aggressive it was done at 9 to 913 pm at the universal city sephora. She was aggressive and profile my family I want so repercussions for her behavior. U can see camera how she was aggressive please she works at the universal studios sephora *********. I had made a purchase there
Business response:
Dear ******,Thank you for sharing your concerns about your experience at our ************** Walk store.To best assist you with your feedback, we invite you to contact our ****** Services team via phone at 1-877-SEPHORA ***************) or by chat on Sephora.com. Please know it is our commitment that Sephora employees express and adhere to our values and policies, and that our clients receive the best possible service.We look forward to speaking with you, so we can look into what occurred and take the steps necessary to ensur... read more
Never buying from Sephora again. I ordered a skin fix moisturizer off of the website and the order failed, but they took my money anyway. This was June 29 and I've just heard I'm not getting my 68$ back until July 7th. This is outrageous it takes two seconds to take my money but 5-7 business days just to get it back? I even took this up with customer service multiple times and escalated the situation to management and they did absolutely nothing. I told them I would never be buying from Sephora ever again because of this and... read more
Business response:
Dear Matt,We are very sorry that your recent order attempts were unsuccessful. With each order attempt, a temporary authorization is placed on your credit card. These holds are automatically released after 24 hours, but it may take longer to reflect on your account depending on your financial institution. From our end, we can confirm that these did not result in a settled charge. We recommend speaking with your bank for more details as to when these holds will be released. Sincerely,Sephora ****** Services
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 307 reviews.
When is SEPHORA open?
SEPHORA is open now. It will close at 9:00 p.m.
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