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SEPHORA
- Beauty
- Bridgewater, NJ
About this business
Location details
400 Commons Way Suite #141, Suite #141, Bridgewater, NJ, 08807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Do not buy gifts from Sephora to anyone! Bought a perfume for my wife and asked for a message to be written. My wife got a regular brownish box without any messages!!! If you do not honour your own provided services Sephora, you should not offer it, period. I suggest removing the write a message thing from orders and just let people know that you are not able to wrap a gift with a message anymore!!!
Business response:
Dear *****, We are very sorry to hear that your gift selections were not included with your order. We would like to see how we can help remedy this issue; however, we cannot locate a recent order using the information submitted with your review (name, email, and zip code). Please feel free to reach out to Sephora ****** Services via chat on sephora.com or by calling 1-877-SEPHORA ***************) at your earliest convenience for further assistance. We appreciate the time you have taken to contact us. Your feedback has been s... read more
Unpleasant experience August 2023 with Sephora in **************.. While I was returning a product, I was denied and given a purchase ticket informing me that future returns will not be accepted. I called the 833 number for an explanation why. I was told I returned to many products. The store itself is clean, but since women and men are touching and sampling the makeup and skin care, buying it would be a safer choice since their has been COVID protocols. I understand their concern but a sign in the store or written messages ... read more
Business response:
Dear ****, To best assist with your concerns, and to provide you with the most recent update on your account status, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
I am a solid customer of **********************. I love going to the *************** location because everyone there from the sales associates on the floor to the cashiers are extremely kind. Well, I decided to go to the Sephora that opened in the next town over which would be *******. It's a much smaller location but I wanted to see what they had to offer. Well, big mistake! No one came up to ask if I needed assistance especially that I noticed the Ouai Detox shampoo was sold out but luckily they had the combination with th... read more
Business response:
Dear ********, We are very sorry to hear that you had a negative experience during your visit to the ******* store. This is not the way we want any of our clients to be treated or made to feel, as we strive to provide a shopping experience that is fun, engaging, and consistent; discrimination of any kind will not be tolerated. Sephora is a values-driven organization with a goal to create an inclusive space where all beauty enthusiasts feel they are welcomed. We are sorry if you felt otherwise during your recent Sephora visit... read more
I purchased a dryer brush from Sephora less than a year ago. After no more than 20 uses the brush stopped working. The company that makes the brush is not responding to emails to fulfill a warranty claim (seems to have happened to many people) and Sephora claims there is nothing they can do to assist me as I am outside of their 90 day window. If you look up the product on their site, there are many 1 star reviews dating back through the last year stating the same issue with the brush dying less than a year in, yet Sephora co... read more
Business response:
Dear *********, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
To allow a purchase to process for in store pickup prior to confirmation of the items being in stock and then refusing to refund the customer for 14 days is pure theft. This should never happen.
Business response:
Dear ****, Thank you for your feedback! We are sorry you had an issue with your order and would like the opportunity to discuss this further. A separate email has been sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! People are out here doing smash and grabs and Sephora cant refund my money for a completely unused product because its been 31 days?? This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store within 31 to 60 days. As the Kosas Concealer was returned beyond the 30 days, even though just by a day, it was correct for the store to apply your refund as a store merchandise credit... read more
Bought a product on 8/11/23 and rushed over to return for a full refund 9/11/23. Product was completely unused and store manager did not refund and instead gave me a store credit, which I do not want or need. Because August had 31 days! This is why I absolutely do not like shopping at Sephora. Please save your time and stick to Nordstrom and/or Ulta.
Business response:
Dear ******, It looks like this is a duplicate review submitted under a different email. We are responding to both reviews with the same message in hopes that you are able to view at least one. We are sorry to hear that your Kosas Concealer was not a good fit and for any confusion there may have been with our return policy time frame. Please know, items purchased within 30 days are eligible for a full refund to the original method of payment. ******s will receive in-store merchandise credit for products returned in store wit... read more
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 307 reviews.
When is SEPHORA open?
SEPHORA is open now. It will close at 9:00 p.m.
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