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SEPHORA
- Beauty
- Bridgewater, NJ
About this business
Location details
400 Commons Way Suite #141, Suite #141, Bridgewater, NJ, 08807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
When I purchase items using the vendor Instacart and subsequently return the items to the store, Instacart will not refund the money for the items. On one particular time Instacart owes me $256.00 in returns. I have been on the phone for 5 hours explaining the situation and waiting for a manager. I sent the pictures of the receipts to Sephora over 4 times now with still no return. Please be ADVISED that Instacard DOES NOT RETURN YOUR MONEY unless you are constantly on the phone trying to get your money back. Also, Sephora is... read more
Business response:
Dear ****, We are sorry to hear of the issues you are experiencing with your Instacart returns and that you have not been assisted properly; we can understand your frustration. Your feedback has been forwarded to our leadership team for review. Please know that Sephora purchases made through and delivered by Instacart can be returned in a Sephora store, however, while the items are left with Sephora, the refund is processed through Instacarts system. As Sephora does not have visibility into Instacarts system, we ask that you... read more
Gift cards useless- I would not buy them!Sephora online and customer service do not seem to care about their consumers. Beware buying their gift cards. I had 3 gift cards which I had not used during COVID. 2 of the gift cards were at least $50 a piece. And 1 I purchased for $25. When I tried to use 1 card it way lower than I expected. The other 2 gift cards which I knew I had not used did not have the full balances. Instead both had a strange balance of $13.97. I then called their customer service and got the run around. I c... read more
Business response:
Dear *****, We are sorry to learn you are having an issue with your gift cards and that you were not properly assisted when contacting ****** Services in 2022; we have documented your feedback regarding this experience. Please know, the two cards, each with a value of $13.97, are store merchandise cards. Store merchandise cards are issued when a client is due a refund via store credit. Store credit is issued if a return was made between ***** days from the date of original purchase, if a gift is returned, or if the original ... read more
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 322 reviews.
When is SEPHORA open?
SEPHORA is open now. It will close at 9:00 p.m.
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