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SEPHORA
- Beauty
- Bridgewater, NJ
About this business
Location details
400 Commons Way Suite #141, Suite #141, Bridgewater, NJ, 08807, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Racial/Color Discrimination. I went to this store a little after 2pm today March 5, 2023. I was in search of cologne for my partner. As I entered the store, the first associate greeted me with a smile which quickly turned to a frown. I took that with a grain of salt because as I stated, I was searching for a gift. I go to the Mens cologne section and I began to smell the scents with the stick papers. Most of them were not the IT smell I was looking for so it was taking me a little longer to pick a cologne. Shortly after, I n... read more
Business response:
Dear *******, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Worst customer service ever encountered. The return policy is inconsistent depending on which representative you speak with. Item was returned in original condition after sephora's error in the packaging/shipping process. I have the receipt of the item that was returned and sephora refuses to refund my account. They took the money for an item I dont have. Worst experience i have ever had they didnt even give an option of store credit just took my money nearly $70 dollars worth for nothing.
Business response:
Dear *****,To best assist you with your concerns, weve sent you an email to the address used in submitting your review. We look forward to speaking with you directly.Sincerely,Sephora ****** Services
Horrible !!! Bought a gift card and money was stolen from it was 3$ left from the 75$ that was given they just say sorry we cant do anything .. ummm maybe not offer an e-gift program that can easily be hacked !! Multi billion $ company that I guess I contributed My hard earned $ to the customer service is appalling on phone lines they gave me the run around for almost a month .. escalated the request and nobody calls you back ! Last dime I spend there they can take their rouge program and take a hike ! ??
Business response:
Dear ******, To best assist you with your concerns, we require a bit more time to research this issue. An email will be sent to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
so many items missing in my items OVER $500 SPENT IN ONE ORDER -- SPENT THOUSANDS OF DOLLARS IN DECEMBER ALONE LITERALLY RECEIVED 2 ***** AND NOW SOME OF THE ***** ARE SOLD OUT IF COMPLAINING UNDER BBB IS THE ONLY WAY TO GET ATTENTION OF THIS CRAPPY COMPANY WHO DOESN'T KNOW ONE THING ABOUT CUSTOMER SERVICE THEN I GUESS I WILL
Business response:
Dear Sh, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
The worst customer service! They blame the customer and their policies are all different according to different representatives! Worse customer service than dyson. What a **** shame
Business response:
Dear *********, Thank you for providing your feedback. We are sorry to hear that the service you received from Sephora ****** Services did not meet your expectations. We regret that we are not able to determine the issue you are experiencing based on your review. We have emailed you separately in order to see if we can gather further details from you. We look forward to speaking with your more about this. Sincerely, Sephora ****** Services
Was completely stunned by the customer service of **********************. I ordered a package online, which came to my home incomplete. The order number is (cant put it here), and the missing item's SKU is ********************* After trying to contact customer support twice, I was rejected a refund or reshipment with an explanation that I had used a "freight forwarding" address which is nothing but false. Sadly I cannot attach the customer service transcripts here, but essentially I'll just make sure never to order from Seph... read more
Business response:
Dear ******, To best assist you with your concerns, weve sent you an email to the address used in submitting your review.We look forward to speaking with you directly.Sincerely,Sephora ****** Services
If I could rate zero starts I would. They currently have a promotion for 20% off (fine print says can only be used once). I placed all items in my cart but some items were not available to be shipped so upon checking out it split the order into two and would not allow me to use the promotion because of what they did. I went to check out all items together in one order. How they split it is on their end. Upon trying to fix this I was on chat for well over an hour with 3 different representatives ********, ******, and ********... read more
Business response:
Dear ******, To best assist you with your concerns, weve sent you an email to the address used in submitting your review. We look forward to speaking with you directly.Sincerely,Sephora ****** Services
I've never written this type of letter re customer service before, but since ********************** is such a big company, and my experience was so frustrating, customers should be warned. In short: I bought an item, refused the Beauty Insider offer (I don't like giving out my phone number / email for privacy reasons). I needed to make an exchange, couldn't find my receipt, but assumed like other corporations do, I could just provide the credit card I used to make the purchase. However, I was told that they had no record of ... read more
Business response:
Dear ***** ***** reviewing your concerns, we can confirm that you were properly informed of Sephoras policy when attempting to make your return. Sephora is not able to offer a return or exchange without a physical receipt and/or without purchase verification from a clients Beauty Insider Account. Please know, a Beauty Insider Account is not required to shop, nor to make a return. However, in the absence of an account or in the case where a purchase is not recorded on a clients account, a paper receipt is required to complete... read more
AWFUL! I returned an item over two weeks ago and have not received my refund. I called and the rep said they issued a store credit instead. I went to use it and there is no store credit in my account. I will be filing a complaint with BBB and never shopping with them again.
Business response:
Dear *****, In review of your order and account, we can confirm that your return was processed in September and the refund issued to your original method of payment. It is recommended that you reach out to your bank directly if you have further questions about the status of your refund. To address your concerns with how the refund was first issued, it looks like we required clarification as to how the return was made. Once this was established, we were able to process your return within the 30-day time frame we allow for and... read more
Frequently asked questions about SEPHORA
How is SEPHORA rated?
SEPHORA has a 3.5 star rating with 307 reviews.
When is SEPHORA open?
SEPHORA is open now. It will close at 9:00 p.m.
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