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Secure One Capital
- Mortgage Lenders
- Costa Mesa, CA
About this business
Secure One Capital is a direct mortgage lender that specializes in government financing programs. Secure One Capital has been in business since 1995. Secure One Capital offers rates below the national average, coupled with award-winning customer service - earning us an A+ rating with the BBB. We offer: Better Rates, Better Service, the Best Mortgage Experience Secure One Capital Corp. is a California Corporation. NMLS # 239738 Licensed under the California Department of Financial Protection and Innovation under the Californi... read more
Location details
3200 Park Center Drive Suite 1300, Ste 900, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Just called because I got approved for a consolidation loan HOWEVER the lady I spoke to started pleasant on the phone. soon as she started, asking me questions, and for my reservation code, somehow I was not in the system. she started telling me what I was able to qualify for as soon as I told her no Im not interested. Her whole attitude changed and hung up on me. Wow customer service at its finest, horrible.! I didnt even get to tell her why. I felt so violated. She asked for my personal information just made me very sketch... read more
Struggling with heavy debt and long term covid I called this company and was connected with ***********************. I have never been more impressed with anyone in the financial industry than I am with ***********************. From the very beginning she has been the best and most competent account manager that I have ever known and worked with!! She initiates consistent follow-up and anticipates and resolves issues very early in the process instead of, like so many others, waiting for a crisis to develop and having to go i... read more
I received a cold call from this Secure One in early November 2022. I had the opportunity to work with ********* who asked me all of the right questions and answered all of my questions honestly. I put my trust in the company because of him and I have not *************. I am now able to sleep more comfortably with knowing that I am in good hands.
In February of 2022 my tax refund for over ************************************ to.my capital one account I noticed my account had been locked after I was told to come in to the branch and pick up my money so then I was told the account was being looked at for third party checks from November of 2021 so they told me that my refund was a ppp loan which was never true then they said they were going to give me 7thound from my savings close the savings and the rest will remain on my checking so nothing has come out of the invest... read more
******************, Thank You. Sometimes you get lucky enough to work with a truly amazing professional person from start to finish. You were that person, I have always been apprehensive when dealing with people because they most times fall way short on professionalism, dependability and character "Secure One Capital" has a person who embodies the best of those traits. You are a person of principles and who stands by your word and I thank you for making my home refinance smooth. There was a moment when the loss of my sister ... read more
Business response:
Dear ******:Thank you for taking the time to share about your experience with Ren and Secure One Capital. Let me start off by saying that I am sorry for your loss. We understand that the loss of a sibling can be very difficult. I am glad that Ren was able to handle everything for you in regard to your refinance. We are committed to delivering on our promise of A Better Mortgage Experience however, based on your review I would say that Ren delivered on that promise and so much more. Pleas continue to share with your family, f... read more
*********************, thank you for all your help! You made the refinance experience such an easy process. I learned so much and you were so patient with all my questions, I appreciate that greatly. Even with the time zone difference, you were always available. You went above and beyond for me and I will be always grateful! Thank you!
Business response:
Dear ********:Thank you taking the time to share about your experience with Ren and Secure One Capital. We love to hear words like "patient" and "above and beyond" from our clients when referring to our associates. Please continue to share so that we may be able to provide the same level of service to your family, friends, and co-workers. Thanks again,Bill R******** Customer Experience Manager
I get 3-5 calls a week from secure one lending. I have no plans with them and I've told them to take me off their calling list but they keep calling. Please, stop calling! I have no need for a mortgage loan or any loan!
Business response:
Dear **************************:Thank you for taking the time to share about your experience with our company. It is not a good business practice to call people who do not wish to be called, which is why we have systems in place to ensure that people who ask to be added to our do not call list, are added immediately, so I am not sure what has happened in your case. I am going to reach out to you in a private email to ensure I have all of the information I need to add you to our Never Contact List. With your phone number, I w... read more
I received a letter in the mail for a refinance rate called and was told my rates would be between 2.5-3.1% for a 20 year. I agreed for them to run my credit and get the rate locked in. They had all my information and my credit score was over 800. Then they gave my rates between **** and *****% which is much higher then we had talked about. This company lies to you to run your credit hoping you will just fall into a loan. They even knew my current loan was *******% why would I take a higher interest rate. They also said my p... read more
Business response:
Dear Mr. *********: Thank you for taking the time to share about your experience with Secure One Capital. First let me reply to your assertion that we are engaged in some kind of scam. Secure One Capital has funded billions of dollars of mortgage loans and we have thousands of satisfied clients all over the country. We have been honored by the Better Business Bureau with a Torch Award for Business Ethics and were a finalist in 2021. We have made the *** **** list of Fastest Growing Companies in the US six of the last seven y... read more
*********************** of Secure One Capital did a refi on our house recently. It was a pleasure working with her. We will certainly be glad to work with her again. She kept us up to date all during the process. Thanks ******!
Business response:
Dear *****: Thank you for sharing your experience with Laurie and Secure One Capital. It is clear that Laurie delivered on our promise of A Better Mortgage Experience. Please continue to share with your family and friends, so that we may be able to provide them with the same level of service. Thanks again. Bill R******** Customer Experience Manager
Frequently asked questions about Secure One Capital
How is Secure One Capital rated?
Secure One Capital has a 4.4 star rating with 726 reviews.
When is Secure One Capital open?
Secure One Capital is closed now. It will open tomorrow at 9:00 a.m.
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