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Secure One Capital
- Mortgage Lenders
- Costa Mesa, CA
About this business
Secure One Capital is a direct mortgage lender that specializes in government financing programs. Secure One Capital has been in business since 1995. Secure One Capital offers rates below the national average, coupled with award-winning customer service - earning us an A+ rating with the BBB. We offer: Better Rates, Better Service, the Best Mortgage Experience Secure One Capital Corp. is a California Corporation. NMLS # 239738 Licensed under the California Department of Financial Protection and Innovation under the Californi... read more
Location details
3200 Park Center Drive Suite 1300, Ste 900, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have been with Capital One for over 14 years and I could've been a spokesperson for this company as I was so happy with them. All of that changed last week. I use this card solely as my business card and I charge an average of $80,000 a month on it including auto payments for my advertising on ******** and Instagram $900 every 2-3 days. Thursday Sept 12th, I was in ********* for an event I was putting on and I learned that all of my advertising had stopped because my Cap One card was declined. Although I respect the need f... read more
Business response:
Dear Mr. ************** you for taking your time to share about your experience with Capital One. Unfortunately, we are Secure One Capital and are not now nor have we ever been associated with Capital One. I encourage you to remove your complaint from our page and ask that you post it to the Capital One page where it belongs. I wish you well. **** ********* Customer Experience Manager **********************
Not even sure how this company received my phone number, but I have had numerous phone calls, from different numbers. I have requested them to remove my phone number from their list multiple times, only for them to call AGAIN.
Business response:
Dear *****:Thank you for taking the time to share your experience with the Better Business Bureau and I apologize for the inconvenience. As you can imagine, it doesn't make good business sense to call people who do not wish to be called. We work diligently to ensure that once someone asks us to be removed that they are indeed added to our internal Never Contact List. In order for me to personally ensure that we never bother you again, I will reach out to you personally. Best wishes. *************************** Customer Exper... read more
Secure One texts a family member with my name and says that phone number has my name which is false as the phone is not under eithers name. Says it is regarding my pending application which I did not submit. Must be enough of these for class action lawsuit. Then they hang up. This is financial terrorism and Secure One must be held accountable.Enough is enough and now time to pay.
Business response:
Hello, We apologize for the error. While we strive to prevent such issues through our internal processes, occasional mistakes can occur. We obtain data from credit bureaus, verify that the recipient is not on the do-not-call or do-not-mail list, and then send out pre-approval notifications. If the information we acquire is incorrect, we are committed to resolving it. All communications include an option to opt out of future follow-ups. Feel free to reach us direct at ******************************* if you have any further qu... read more
I received many calls from different companies offering debt consolidation! None ever really offered me what I was looking for! I had third party collection agency's calling, emailing, and sending letters! I'm sorry but I got hurt and was unable to work for many years! When I finally got back on my feet. I tried to pay who I could but some debt was too high! I accepted help from secure one because they gave me exactly what I wanted! To pay off the most recent debt at my disclosure and not put me in a plan that going to keep ... read more
Business response:
Dear **************:Thank you for taking the time to share about your experience with Secure One Capital. It is great to hear a success story like yours. There are so many companies out there who promise to deliver the kind of results that we have been able to produce for you that it is hard for people to trust that we (Secure One Capital) can and will deliver on our promise to you and others who are having debt related challenges. Please continue to share about your experiences with S1C, so that we may help more people like... read more
July 16, 2024, after several calls 14 days ago asking to be placed on their DNC list, they continue to contact me UNSOLICITATED.. Just because you buy contact information does not give you the right to continually harrass people into your sub-prime lending.
Business response:
Dear *****:I am sorry for the late reply. When I checked our review page last week, I did not see your review. That happens some times with the BBB website. Because we are in the business of contacting people who may benefit from our products or services, we take it very seriously when someone asks us to stop calling. I am sure you can understand, it doesn't make good business sense to spend time and money contacting people who don't wish to be contacted. However, sometimes it takes a few days for a contact to be completely ... read more
Ive not agreed or asked for their products. Ive asked to be removed. Despite that I have received daily harassing calls asking for me to get their lending products, assuming from the outset of the call that I would want it and attempting to solicit my personal information in their initial pitch. This is the definition of predatory lending, these people should be ashamed, and I hope the elderly out here that are being targeted by these companies do not fall victim. Do better people. Leave predatory telemarketing in the 90s wh... read more
Business response:
Dear ****************************:First let me apologize for the late response to your review. I have recently returned to Secure One Capital and assumed the role of responding to BBB reviews and other aspects of Secure One Capital's customer service. I am going to assume that you have not been contacted regarding this review previously. Per your review, it appears that you were contacted by S1C's representatives after asking to be removed from our contact list. Having been associated with S1C for many years I can assure you... read more
****** has been an awsome consultant and person to work with. She really cares about me and my situation. I didn't know what to do with all the debt since the high interest was burying me. The process was quick and easy and she is only a phone call away when I need something or have a question. Her expertise got things done faster than I could blink an eye. She is very knowledgable about the financial world so I was so glad she took me on and made my world lots easier without the impossible interest and payments I was strugg... read more
Business response:
Dear **************:I appreciate you taking the time to share about your experience with ****** and Secure One Capital. As a previous winner of the BBB Torch Award for Business Ethics, we take our responsibility to our clients very seriously and love to hear about one of our associates making a huge impact on a client's life and improving their financial situation. Please continue to share about ****** and Secure One Capital so that we may help more people like you. Best wishes,*************************** **************** Sp... read more
A representative from the organization was trying to get me to consolidate debt, and when I decidedc to go another way; he hung up on me. His conduct was absolutely professional up to that point, but he showed a bullying, abusive, and erupt side of his technique when I decided to go another way with debt recovery. Quite unnerving and dangerous in my view.
Business response:
Dear ****************:Thank you for taking the time to share about your experience with Secure One Capital. We value your input and will take action. First let me apologize for the late response. I have recently re-joined Secure One Capital and have resumed one of my previous roles in customer service. Secondly, based on your statements, I would agree that it is unprofessional to be disrespectful to anyone, whether they agree to business with you or not. I will ask the sales manager to review your call and consider correctiv... read more
this company calls 5 and 6 times a day never leaves a message and never applied for a loan with this company please stop calling
Business response:
Hello, We are truly sorry that our office is contacting you. This was never our intention and not how we operate our business. Our company has been in business for 25 years and we take pride in our customer relationships. You should not be receiving unwanted calls from our company. Unfortunately we are attempting to keep up with new ways of advertising and started doing business with a new agency who is contacting potential clients on our behalf. We misunderstood the avenue they were using and have halted the relationship wi... read more
Frequently asked questions about Secure One Capital
How is Secure One Capital rated?
Secure One Capital has a 4.4 star rating with 726 reviews.
When is Secure One Capital open?
Secure One Capital is open now. It will close at 6:00 p.m.
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