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Secure One Capital
- Mortgage Lenders
- Costa Mesa, CA
About this business
Secure One Capital is a direct mortgage lender that specializes in government financing programs. Secure One Capital has been in business since 1995. Secure One Capital offers rates below the national average, coupled with award-winning customer service - earning us an A+ rating with the BBB. We offer: Better Rates, Better Service, the Best Mortgage Experience Secure One Capital Corp. is a California Corporation. NMLS # 239738 Licensed under the California Department of Financial Protection and Innovation under the Californi... read more
Location details
3200 Park Center Drive Suite 1300, Ste 900, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
A representative from the organization was trying to get me to consolidate debt, and when I decidedc to go another way; he hung up on me. His conduct was absolutely professional up to that point, but he showed a bullying, abusive, and erupt side of his technique when I decided to go another way with debt recovery. Quite unnerving and dangerous in my view.
Business response:
Dear ****************:Thank you for taking the time to share about your experience with Secure One Capital. We value your input and will take action. First let me apologize for the late response. I have recently re-joined Secure One Capital and have resumed one of my previous roles in customer service. Secondly, based on your statements, I would agree that it is unprofessional to be disrespectful to anyone, whether they agree to business with you or not. I will ask the sales manager to review your call and consider correctiv... read more
this company calls 5 and 6 times a day never leaves a message and never applied for a loan with this company please stop calling
Business response:
Hello, We are truly sorry that our office is contacting you. This was never our intention and not how we operate our business. Our company has been in business for 25 years and we take pride in our customer relationships. You should not be receiving unwanted calls from our company. Unfortunately we are attempting to keep up with new ways of advertising and started doing business with a new agency who is contacting potential clients on our behalf. We misunderstood the avenue they were using and have halted the relationship wi... read more
This company SPAMS prospective customers via voice, AND **** mail. They are relentless and unapologetic when called out. I am on the *** do not call list, and they DO NOT USE THAT, as legally required by CAN SPAM laws. They do not respect privacy, and per the post from December 2023:PLEASE STOP CALLING MY PLACE OF EMPLOYMENT WITH THESE SCAMS AND MAKING UNSOLICITED CALLS.As you can tell from the 1-star reviews below, this is a common practice at Secure One Capital.
Business response:
Dear **************:Please let me apologize for the late response. I have recently re-joined Secure One Capital assuming one of my prior responsibilities in customer service. In this current business environment, we are forced to be aggressive in our marketing to potential clients. However, we genuinely strive to ensure that we "scrub" our contact lists against "Do Not Call" lists. I have been informed that late last year, early this year we used a prospect list which was not properly scrubbed and some individuals like you w... read more
They lie and say you won't be responsible for Fraud that's a Bold face lie! If you say anything say the truth about this terrible company they will try and hurt you with revenge! If you ever have a problem The people are rude And they will not help you resolve any issues You are just out your money
Business response:
Dear **********************:Thank you for taking the time to share about your experience with our company. I'd like to apologize for the late response. However, I have recently re-joined the company and I am taking on one of my former roles which is customer service. Based on my experience with the company, I would say that the behavior you are describing is not typical. I'd like to get more information from you and I will be reaching out directly to you so that I may investigate all communications between you and S1C. I loo... read more
***** was amazing and full of really helpful information. I would recommend.
Business response:
Dear ****************:Thank you for taking the time to share about your experience with ***** and Secure One Capital. We understand that you are a busy person and I want to acknoewedge that one of the greatest compliments we can receive is when a client takes the time to post a positive review. Please continue to share about ***** and S1C, so that we may be able to provide the same level of excellent service to your family, friends, and co-workers. Best wishes, *************************** **************** Specialist ********... read more
*********************** was awesome to work with. She explained everything to me from start to finish. Really enjoyed working with her.
Business response:
Dear **********:Thank you for taking the time to share about your experience with ***** and Secure One Capital. We love to hear about our associates delivering on our promise of a better experience, and it is clear that ***** delivered on that promise. Please continue to share with your family, friends, and co-workers so that we may be able to provide them with the same level of service you experienced. Thank you, again.*************************** **************** Specialist **********************
PLEASE STOP CALLING MY PLACE OF EMPLOYMENT WITH THESE SCAMS AND MAKING UNSOLICITED CALLS.
Business response:
Dear GM DN:Please allow me to apologize to you for delay in getting back to you ... assuming that no one has reached out to you directly, already.Secondly, please accept my apology for being called at your place of business. I can assure you that it is not part of our business model to call people at a phone number which was not provided on a landing page, interest card, or some kind of request for more information. Furthermore, it is not a good business model to call people who don't want to be called and offered your servi... read more
Did not give you any information on a loan, do not want your unwanted phone calls. I am on the do not call list. I will report you to the attorney general if it keeps going on.
Business response:
Dear ************************:I have recently re-joined Secure One Capital and I am working my way through reviews which appear were not responded to previously. First, let me apologize for the delay. Secondly, permit me to apologize your calls which you expect. As you can imagine, it is not a good business practice to call people who do not wish to be called. It is a waste of time and money and typically results in negative reviews or complaints. When I met with the *** prior to returning, he shared with me that we were wor... read more
*********************** was amazing! She got me a lower monthly payment than anyone else. Super friendly and professional. I highly recommend this company and ***********************.
Frequently asked questions about Secure One Capital
How is Secure One Capital rated?
Secure One Capital has a 4.4 star rating with 732 reviews.
When is Secure One Capital open?
Secure One Capital is closed now. It will open on Monday at 9:00 a.m.
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