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Scootaround
- Consumer Services
- Orlando, FL
About this business
Scootaround is the nation’s leading personal transportation solutions company, offering rental services for scooters, wheelchairs, powerchairs, and rollators across North America. Whether you’re attending a convention for work or taking a week-long trip with your family, we’ve got a solution for you. Once you’ve booked your rental, Scootaround can deliver the device directly to your hotel, residence, or cruise ship cabin – whichever is most convenient. We can provide equipment rentals 7-days a w... read more
Location details
7703 Kingspointe Pkwy #400, #400, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
RecommendedRented from them twice . Very nice and easy to rent and they delivered it to me
Business response:
Thank you, Charles for taking the time to share your experience with us. We look forward to serving you again!
Too many confusing restrictions, I feel like they are trying to scam me, I had a difficult interaction with the representative. My first time looking for a scooter and do not recommend this company.
Business response:
Hi Judith, We're sorry for your experience while booking. We'd like to make this right. Please see your direct messages. Thanks!
I would highly recommend NOT renting a scooter on a cruise ship. I did for 2 cruises for my mom. One recently past and one upcoming. After realizing it’s just not practical in the narrow hallways, especially with the cleaning carts, and takes up a huge part of your room! We decided to cancel the upcoming cruise scooter rental. They canceled but said it’s non refundable! It’s well over a month away. There is no reason to not offer a refund. My credit card company is disputing the charge with them.
Business response:
Hi Beth, Thank you for reaching out. We're sorry to hear about your mother's experience with Scootaround on her recent cruise. Please send us a Facebook message and include either your rental # or the email address you used to make the booking so that we can review your file. We will then work with our rental team to see what we can do to make things right. We look forward to hearing from you!
As a first timer to use a scooter and your services I was very impressed of your professionalism and quality of product. Most of all how simple you made it for me by having the scooter available when I boarded the cruise. It was all set up in my room. And returned it in the same manner! I have shared this experience with everyone I know and will definitely use Scootaround again. Thank You. Lisa DeQuarto
Have dealt with them for several years for scooters or walkers on cruises. Never an issue. On last cruise they even switched me from a walker to a scooter last minute on ship right before the ship left when I.found my room was FAC.
Business response:
Thank you for the recommendation, Michelle. Glad you enjoyed your experience. We look forward to serving you again! 😃
Poor customer service, quoted one price, signed contract then was called and told price would be $200 more. Asked to speak with a supervisor, was told one would call, never heard a thing. First quote from Jessica Lawrence, then a second from Michelle Diamond... Would not recommend
Business response:
Hi Steve, we are so sorry to hear about your experience with us. Could you please send us a private message with your phone number and email address? We would like to have a member of our team reach out to discuss this in more detail. Thanks
i rented a rollator walker from Scooraround for a cruise. When I boarded the ship and went to my cabin, there was a walker in there, however it was not a rollator walker. The doorway was too small for the walker. The person who put the walker in my cabin had to notice that the walker was too wide for the door. I had to have assistance every time I went out of the cabin. The screws that held the handles on were loose and fell off. i do not recommend Scootaround for rental of any equipment.
Business response:
Hi Janelle, We are so sorry to hear about your experience with us. Could you please private message us with your email address and phone number? Our team would like to reach out to assist you. Thanks!
2 GREAT experiences with them. Now, they contract with an outside company at Disney and I don't think I will ever use them again. I was left with a defective unit and NOBODY would return my calls. In addition, they never told me it was another company that would be providing the scooter. BAD experience all around...
We rented 2 scooters for a cruise— my hubby has MS and I had a accident that damaged my ankle. They met me at the entrance of the pier bldg with both scooters and it was a breeze! On way off they assisted as well. Wonderful people and so kind! We will rent again! 😊
Business response:
Thanks for stopping by to leave us a review Penny! We are so happy to hear that you an your husband had a great experience with us. We hope that you had an amazing trip and we hope to serve you again soon! :)
Frequently asked questions about Scootaround
How is Scootaround rated?
Scootaround has a 4.1 star rating with 456 reviews.
When is Scootaround open?
Scootaround is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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