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Sapaugh Cadillac
- Car Dealers
- Herculaneum, MO
About this business
Location details
1435 McNutt St, Suite 100, Herculaneum, MO, 63048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Have to say, had a very negative experience in your showroom today, few if any staff wearing masks, and when we asked our salesperson to wear hers she said that she had asthma and could not breath with a mask. I’m a nurse and that is A ridiculously untrue statement. Quite the contrary, many patients with asthma have worn masks on a regular basis for years to protect themselves from infection. When the sales manager approached us ( with his mask below his nose) he made jokes about mask wearing and excuses for why few if any e... read more
Business response:
We acknowledge your review and are currently looking into the events you’ve detailed.
RecommendedBest dealership in the country!
RecommendedMy service advisor John Handrinos is excellent to work with.
Business response:
John is one of the BEST in the business! Always going above and beyond to make sure his customers are completely satisfied with their service. Let us know when we can help again!!! Thank you for the great review!
you could start by honoring your bumper to bumper warranty on your certified pre-owned Cadillacs. about one in February of 2020 and the transmission modulator went out today July 8 20/20 and for some reason this isn't a covered part of your bumper to bumper warranty for 12 months that you advertise for certified pre-owned vehicles. the service department is not as good as they used to be at Frank Kent. I took my CTS that I bought in February, certified pre-owned to them 7/6/20 at 6pm and the service center just called me to ... read more
Business response:
Bryon, we are a bit concerned with your feedback. We are saddened to hear that you did not have a positive experience. Please contact Dennis dennisw@fk1935.com to talk further on this matter. We look forward to hearing from you. Thank you.
RecommendedMy family has gotten all of our cars serviced at Sapaugh for years now. Everyone is always so polite, friendly, and helpful. They really go above and beyond to make every process, whether it’s buying a car or having your vehicle serviced, as simple and stress-free as possible. So thankful that I can count on the people at Sapaugh to make my priorities their priorities and get our vehicles taken care of quickly and correctly!
Business response:
Maggie------ Thank You ! We appreciate your business and kind words about your experience at Sapaugh ! We look forward to serving you for all of your Automotive needs ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4122 Mobile 636-399-5304 Email Jclemens@Sapaugh.com
Went into get my spark plugs replaced, spark plug wires checked, check fluids, and rotate tires. Tire rotation was a flat $20, no additional labor cost. Nothing else. Was charged $452.20. FOUR HUNDRED AND FIFTY-TWO DOLLARS. FOR CHANGING THE SPARK PLUGS. I was expecting it to be expensive because it's a dealership, but that's more than double what I anticipated for just changing the spark plugs. Yes, I can change them myself, but it's part of the scheduled maintenance and I al... Continue Reading
I had a dispute about pet hair in a loaner vehicle and a service charge of $100; spoke to the Service Manager Lee Muhleman whom was completely RUDE to me when asked if there could have been a courtesy call to have remedied the situation (letting me remove the pet hair before charging me $100?). I've been using the service department for some time now and not even the agents are as rude as the MANAGER himself!!
Business response:
Diana, We at Schepel Cadillac apologize if you felt that your interactions with our Service Manager was rude, as that was certainly never his or our dealership's intention. Our store has a large loaner fleet that is complimentary to all of our customers, providing that the vehicle is not damaged, smoked-in, brought back without refueling, or brought back in need of significant detailing efforts that are far beyond normal usage. The guidelines of the loaner program are outlined in the loaner agreement that we share with you b... read more
RecommendedThey always make me feel welcome and go above and beyond to make sure I am taken care of. The dealership was very clean and organized. When I expressed my concerns about coming in for service due to COVID19 they picked up my car and sanitized the inside before bringing it back to me at my work! Each employee I've worked with at Sapaugh has been polite, helpful and attentive! Thank you Sapaugh for excellent customer service!
Business response:
Brook-------- I am happy you found our staff to be so supportive during your experience here at Sapaugh Chevrolet Buick GMC Cadillac . We appreciate your business and we look forward to seeing you in the future ! Sincerely Joe Clemens Executive General Manager Office Number 636-931-0055 Ext 4 122 Mobile 636-399-5304 Email Jclemens@Sapaugh.co
RecommendedWe recently leased a new car from Central and the experience could not have been better! I had been dreading the thought of car shopping, not to mention car shopping whilst undergoing a pandemic but Tom Harter made the entire experience swift and easy!! Tom spent the time going over several vehicle options, prices, etc. We chose a vehicle that was not yet on their lot. Two days later, as promised, Tom had the vehicle delivered to me for inspection AND he had me do all the paperwork virtually so as not to disrupt my schedule!... read more
Frequently asked questions about Sapaugh Cadillac
How is Sapaugh Cadillac rated?
Sapaugh Cadillac has a 4.7 star rating with 803 reviews.
When is Sapaugh Cadillac open?
Sapaugh Cadillac is closed now. It will open at 8:30 a.m.
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