Santander Bank

Michael C 

on BBB

6 years ago

Stay away from this Santander Bank. Tried to pay off my home mortgage. Exciting day right?! Here is the experience... Round #1, Sent a certified check into Santander to the exact amount I received in writing from Santander. A week later, received a letter from Santander stating that the amount was incorrect. Their system was wrong. They apologized. Round #2, receive new pay off amount from Santander bank with revised pay off amount. Void certified check, obtain new certified check, go to Santander in person to pay off with n... read more

Lori S 

on BBB

6 years ago

I got married and closed out my accounts in NH and got a joint account at Santander with my husband in MA. When I applied for a credit card, in person at the bank, they assured me I would have no problem getting one. I gave them my marriage certificate and proof of social security card with my new name on it. We went over how I had a credit card for many years with the ** ****** *****, bought a brand new ****** ********* saving up $10K to put down and paying it off in 2.5 years, and how I always pay off my credit card before... read more

Lizette S 

on BBB

6 years ago

Absolutely disgusted with the customer service. I put in a claim for some fraudulent activity on my debit card on 12/20/18 on 12/22/18 a letter was sent to me denying my claim. How a claim was investigated in 1 business day is beyond me. When I call to find out why they denied my claim the agent told me it was because I didn't call the merchants that stole my information, but again what type of magical bank is Santander that they would know whether or not I called the merchants which I did because I was able to tell the agen... read more

Frank Schipani 

on BBB

6 years ago

I made a payment on my auto loan for $313.12 and they processed it for $613.12. I emailed customer service and have been completely ignored. Now I'm broke until payday. I'm glad my loan will be paid off in a few months and I'll never have to deal with them again. 

Francisco R. 

on BBB

6 years ago

I been a Santander bank customer for a few years. Today they returned a chalk from my checking account eventhough I had funds on my account. Then base on what happened to me. I called customer service for an explanation. They just said we apologize and they don't know why that happened. Then I ask to speak to a supervisor. That supervisor tried to explain to me that wasn't there fault in a very tough way. I will close my account and I will.talk to all the people I know about how I was treated from Santander bank people or sy... read more

Shanna M. 

on BBB

6 years ago

Horrible bank, my husband and I moved all of our banking here when we moved. This was almost 5 months ago and we have had noting but problem after problem after problem. I can't even count how many times I've had to call them, and how many hours I've spent on the phone fixing things or just trying to get answers. You call and the cutomer service people give you answers that don't make sense, then when things aren't fixed and you call back someone gives you a different explanation, once I was put on hold for 5 minutes so some... read more

Lisa 

on BBB

6 years ago

I recently paid off my auto loan with Santander, which was paid in full. They reported my account as being a charge off which denotes that I settled to pay less than the contracted amount. This is incorrect and when I contacted Santander to correct the rating they noted that because there was a deliquency on my account they would not change it. Additionally, when I requested the balance to pay off my account, I paid the amount stated. Santander additionally stated that i owed $1.45, yes, one dollar and forty five cents which... read more

Augustus K. 

on BBB

6 years ago

In late March I received literature from Santander Bank to take out a personal loan to consoidate credit card bills. I was pre-aproved for a 35,000 dollar loan. when I applied they said my loan was reduced to 25,000 dollars. Ok I was fine with that. they asked me to send my information and I sent them everything they ask for. Long story short, for two months they kept asking for the same documents over and over. I ask what was the problem, no one can expaine to me, what was wrong with the documents I sent them. Finally I gav... read more

Jacob schwartz 

on BBB

6 years ago

I never had this issue with any other bank. They try to charge you money for everything you do... I was cheated by them badly. Kept on charging me $35 almost every day the last 2 years. It’s 1000’s of Loses.