Santander Bank

Kaitlyn M. 

on BBB

7 years ago

Called customer service line and was forced to listen to 20 minutes of various advertisements over and over and over until I finally was able to speak to a real person named Jessica who was completely rude and yelled at me when I was being very pleasant and only trying to get a question answered. I feel very upset by the way I was treated and it's very unprofessional also to make customers listen to neverending advertisements and try to deceive them into buying things when they call. 

Michael H. 

on BBB

7 years ago

This is the worst bank on the planet. I have been trying to repay a line of credit for two weeks. I have visited the branch office 3 times. I have called their customer service line 3 times and have yet to receive a payoff amount. Absolutely horrible customer service!!! I would give zero stars if allowed. 

Gero M. 

on BBB

7 years ago

I currently have a Auto Loan With Santander Bank after 1 Year If Paying My Loan I called Santander Bank to see if they will refinance my loan since the interest rate was pretty high and my credit score is a lot better then when I originally got the Auto Loan and they Refuse to refinance because the do not refinance there loans . So I tried other Banks but because the Loan owes more than what the Vehicle owes so I can't get anyone to refinance. So I tried to trade the Vehicle in but they were asking for $4000 down but that wa... read more

Borislav T. 

on BBB

7 years ago

I was provided with excellent customer service on recurring basis. Easy online banking! 

wes 

on BBB

7 years ago

I had a car loan with these guys and from the time the dealer sent the payoff and when they got around to processing the payment it got $12 in interest. They would not wave this and told me they would continue to add daily interest until we paid the $12. What an utter disappointment companies like this exist and it should be shut down! I paid $395 a month for 2 years and my principal did go down $500. Lastly the "customer service" does not exist, they are rude and act as if it is your fault you don't know their internal poli... read more

Patrick G. 

on BBB

8 years ago

I honestly had a pretty good experience with Santander until I actually went to cancel the account. I went into the branch, did a wire transfer to move everything out of the account, signed paper, closed the account, never heard back from them. Then 10 months later I get an e-mail that there was activity on my account (apparently my taxes still had the old account on them). I called them and they said the account was still open and they had no record it had ever been closed. Their guess was that an attempt to access the acc... read more