Sam's Club

Michael L 

on BBB

2 years ago

I would give them NO Stars if I could. This club will not help me resolve my issue. I've been told by TWO managers on duty that they'd call me back, but NO! My membership does NOT work for online orders, either for pick-up or delivery. I have called the helpdesk over 10+ times (I'm not exaggerating) and every one of those FOREIGN "Promise" me that they will call me back to resolve my issue. Have they called me back? NO! I've been unable to use my membership online since the beginning of December and I am DONE with Sam's Club... read more

Jae J 

on BBB

2 years ago

My name is Jasmine K*** and I have had the WORST experience with SAMS , where I am requesting a full refund of my money. First of all on April 5th I was charged $110.00 on my debit card for ( Auto renewal) for my SAMS membership. When I first signed up for it, I NEVER elected to be in the auto renewal but apparently the sales rep at the ( Clairmont Atlanta GA location) did. Today April 10th I also see that ANOTHER charge came out today. A total of $220.00!!!! When I called SAMS corporate number on April 5th, I asked them to ... read more

LISA N 

on BBB

2 years ago

I AM WRITING TO YOU TODAY TO LET YOU KNOW HOW THOROUGHLY BOTHERED AND UPSET I AM AT YOUR MOST DISTURBING PRACTICE OF TAKING MY MONEY, NOT DELIVERING, MY FULL ORDER AND NOT INFORMING ME OF SUCH! I PLACED AN ORDER ON MARCH 3, 2023 FOR MY GRANDDAUGHTER, WHOSE MOMMY IS BASED THERE SERVING OUR COUNTRY IN THE USA NAVY. I REALLY WANTED HER TO RECEIVE SOMETHING SPECIAL FOR EASTER. I PLACED AN ORDER ON MARCH 3, 2023 TO MAKE SURE IT WOULD NOT ONLY ARRIVE IN TIME, BUT TO INSURE THE ITEM WAS IN STOCK. I DID NOT FIND OUT UNTIL APRIL 6, 2... read more

Mia D 

on BBB

2 years ago

PARENTS BEWARE of Sam's Club in Waldorf, MD! On two separate occasions, two employees backed up by management refused to load my groceries into my cart because my child was in the cart. The store has an unofficial policy that they will not load carts with children in any parts of the cart. I informed a manager that this was discrimination and an accessibility issue. She dismissed it, and in fact, when I informed her that the store could be sued, her reply was, "sue us!" I reached out to the general manager after the first in... read more

Kelsy C 

on BBB

2 years ago

I placed a delivery order. I never received it, but was charged for it. Never notified if the order was canceled or if I would be refunded. 

Katy B 

on BBB

2 years ago

I purchased a membership through Groupon and Sam’s club took it upon themselves to put my account on automatic renewal. When I told them I wanted it cancelled and refunded and they can’t refund it. They said they could give me a gift card or I would have to give them a a full credit card number (and all information associated with it) to send me money back. If they have my number on file for charge it, they should have it on file to refund it. I am filing a dispute with my bank, but I should never have been charged in the fi... read more

virginia c 

on BBB

2 years ago

I received a withdrawal from my account from Wallmart for the amount of $110.Since i had not bought anything from there i called bank and canceled my card.A couple of days later a fee of $110 was removed from Sams Club , at no time did i give them permission to take money from my account . This is WRONG!!! I called both Wallmart and Sams and got NO satisfaction ! Businesses should not be able to do this! 

Patty B 

on BBB

2 years ago

I would give a negative star if I could!! I purchased an e-giftcard for Southwest Airlines online at Sam'sClub.com for a friend's upcoming birthday. My payment went through just fine and I received an email of confirmation. The website said allow 24-48 hours to process. Late the next night, I still haven't seen my e-giftcard, so I checked my Sam's Club account to find out my order was canceled. I never got an email explaining what had happened or that my order was canceled. So, I started a live chat. After chatting with 2 di... read more

Phyllis S 

on BBB

2 years ago

I cancelled my membership with Sam's Club in 2021. In 2022 I did not notice the charge for auto renewel of membership. I just checked for January 2023 and they automatically renewed my membership for Sam's club $110.00 and would not refund the membership for 2022. They said they had no record of my cancellation and at the time I cancelled Sam's Club did not inform me that I needed to cancel the automatic renewal for membership. I got transferred 3 times to finally get the correct person to cancel my membership. They then tra... read more