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Sam's Club
- Consumer Goods
- El Paso, TX
About this business
Location details
7001 Gateway Blvd W, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more
Business response:
Thank you for letting us know. we value your experiences and want the best possible outcome. We will contact you directly,
I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more
Business response:
Thank you for letting us know. we value your experiences and want the best possible outcome. We will contact you directly,
I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more
Business response:
Thank you for letting us know. we value your experiences and want the best possible outcome. We will contact you directly,
I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more
Business response:
Thank you for letting us know. we value your experiences and want the best possible outcome. We will contact you directly,
My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more
Business response:
Thank you for reaching out. We apologize for any inconvneince and see that the enitre amount was disputed.
My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more
Business response:
Thank you for reaching out. We apologize for any inconvneince and see that the enitre amount was disputed.
My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more
Business response:
Thank you for reaching out. We apologize for any inconvneince and see that the enitre amount was disputed.
My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more
Business response:
Thank you for reaching out. We apologize for any inconvneince and see that the enitre amount was disputed.
My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more
Business response:
Thank you for reaching out. We apologize for any inconvneince and see that the enitre amount was disputed.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.7 star rating with 2,149 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
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