Sam's Club

steph r 

on BBB

2 years ago

When I signed up for the Credit card / annual membership I was told I had 30 days to make a purchase at either Sam's or Walmart, the $30 credit would show on my first statement. On or about July 3 I contacted the credit card company to verify I had activated the card correctly because it would not work at Walmart and to verify the credit would be given for purchases at Walmart or Sam's. The agent confirmed both stores for the credit and that was the only 2 stores the card could be used at. I just got my bill and of course th... read more

steph r 

on BBB

2 years ago

When I signed up for the Credit card / annual membership I was told I had 30 days to make a purchase at either Sam's or Walmart, the $30 credit would show on my first statement. On or about July 3 I contacted the credit card company to verify I had activated the card correctly because it would not work at Walmart and to verify the credit would be given for purchases at Walmart or Sam's. The agent confirmed both stores for the credit and that was the only 2 stores the card could be used at. I just got my bill and of course th... read more

Fabiola A 

on BBB

2 years ago

Terrible service, when you buy online and the product goes wrong, you don't want to make a return and they say that they are second sellers that the first one does not accept returns but they do not say that at the time of purchase and I have no way of communicating with the primary seller because I bought it in sams, do not buy in sams online it is a waste of money 

Tommy H 

on BBB

2 years ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Tommy H 

on BBB

2 years ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Tommy H 

on BBB

2 years ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Tommy H 

on BBB

2 years ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Fabiola A 

on BBB

2 years ago

Terrible service, when you buy online and the product goes wrong, you don't want to make a return and they say that they are second sellers that the first one does not accept returns but they do not say that at the time of purchase and I have no way of communicating with the primary seller because I bought it in sams, do not buy in sams online it is a waste of money 

Fabiola A 

on BBB

2 years ago

Terrible service, when you buy online and the product goes wrong, you don't want to make a return and they say that they are second sellers that the first one does not accept returns but they do not say that at the time of purchase and I have no way of communicating with the primary seller because I bought it in sams, do not buy in sams online it is a waste of money