Sam's Club

Marlene S 

on BBB

2 years ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more

Marlene S 

on BBB

2 years ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more

Marlene S 

on BBB

2 years ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more

Marlene S 

on BBB

2 years ago

Sam's Club AT&T kiosk sells phones through a third party that is not the same as the "traditional" AT&T stores. I was lied to about cost, specials, first, second and third month cost. I found that there is a "Sam's" Club AT&T customer service and the "traditional" AT&T customer service. I was told by AT&T that they really wish AT&T would stop allowing the Sam's Kiosk's to sell their service and phones because they are scammers. Yes, they said that the information I was given was incorrect about what I would get returned to m... read more

Carol R 

on BBB

2 years ago

Roughly a year ago I chose to renew my membership at checkout, on the receipt I noticed that had signed me up for auto-renew. No problem I thought, I’ll cancel that online. When I went to cancel it (about a year ago) I found no way to cancel an auto-new. No problem I thought, I’ll remove all the credit cards from the authorized payments. I received an email from Sam’s Club stating that I needed to update my payment information so that they could auto-renew my policy. Good I thought, they cannot auto-renew my policy. Imagine ... read more

Carol R 

on BBB

2 years ago

Roughly a year ago I chose to renew my membership at checkout, on the receipt I noticed that had signed me up for auto-renew. No problem I thought, I’ll cancel that online. When I went to cancel it (about a year ago) I found no way to cancel an auto-new. No problem I thought, I’ll remove all the credit cards from the authorized payments. I received an email from Sam’s Club stating that I needed to update my payment information so that they could auto-renew my policy. Good I thought, they cannot auto-renew my policy. Imagine ... read more

Carol R 

on BBB

2 years ago

Roughly a year ago I chose to renew my membership at checkout, on the receipt I noticed that had signed me up for auto-renew. No problem I thought, I’ll cancel that online. When I went to cancel it (about a year ago) I found no way to cancel an auto-new. No problem I thought, I’ll remove all the credit cards from the authorized payments. I received an email from Sam’s Club stating that I needed to update my payment information so that they could auto-renew my policy. Good I thought, they cannot auto-renew my policy. Imagine ... read more

Carol R 

on BBB

2 years ago

Roughly a year ago I chose to renew my membership at checkout, on the receipt I noticed that had signed me up for auto-renew. No problem I thought, I’ll cancel that online. When I went to cancel it (about a year ago) I found no way to cancel an auto-new. No problem I thought, I’ll remove all the credit cards from the authorized payments. I received an email from Sam’s Club stating that I needed to update my payment information so that they could auto-renew my policy. Good I thought, they cannot auto-renew my policy. Imagine ... read more

Sabrina H 

on BBB

2 years ago

I placed an order on September 6th for a 75 inch Samsung TV & today is September 23rd & I still have not received it. It was supposed to be delivered on September 15th. I tracked it & it was delivered to the Charlotte area on September 15th. I called Sam’s a few times & they could only tell me that the TV was with the shipping co. They provided me with a pitiful $10 gift card. After calling AIT Worldwide they informed me that my TV IS WITH ANOTHER LOCAL CO for delivery. I called TSA Logistics & spoke to Jason who stated he w... read more