Sam's Club

Erice F 

on BBB

2 years ago

I am disappointed by the way they treated my husband and i for tried to exchange a wedding ring because of allergies , my finger, is swallowing, itching and peeling, at first we tried to resizing them but they were too big and finally realized the problem is about the metal unfortunately the manager in Sam’s Snellville refused totally to do anything for us we paid $1058, $100 plus one year protection. As a member of Sam’s club we found all this ridiculous! 

steph r 

on BBB

2 years ago

When I signed up for the Credit card / annual membership I was told I had 30 days to make a purchase at either Sam's or Walmart, the $30 credit would show on my first statement. On or about July 3 I contacted the credit card company to verify I had activated the card correctly because it would not work at Walmart and to verify the credit would be given for purchases at Walmart or Sam's. The agent confirmed both stores for the credit and that was the only 2 stores the card could be used at. I just got my bill and of course th... read more

Tommy H 

on BBB

2 years ago

I have been having problems with the Franklin TN optical department. Glasses were ordered on July 14th and promised by 25th. Well its August 1st and still no response from the Optical department. Staff members regularly silence the ringers on the phone and are really no help in resolving the question of when will my Glasses be available. They can only let me know when they answer the phone that the order has been delayed without a reason. 

Fabiola A 

on BBB

2 years ago

Terrible service, when you buy online and the product goes wrong, you don't want to make a return and they say that they are second sellers that the first one does not accept returns but they do not say that at the time of purchase and I have no way of communicating with the primary seller because I bought it in sams, do not buy in sams online it is a waste of money 

Reynaldo C 

on BBB

2 years ago

On May 30 2023, I purchased a LG TV at Sam’s Club clearly marked on the outside of the box that it has a 3 year warranty, that the vendor Sam’s Club nor LG the manufacture honors. Upon asking for help from both parties neither takes responsibility for the 3 year warranty. 

Morgan D 

on BBB

2 years ago

I am deeply disappointed by the appalling experience my husband and I had at Sam's Club on July 29, 2023 around 4:45pm. During our routine shopping visit, my husband was subjected to what I believe was racial profiling by one of the store managers. It was embarrassing and distressing, and it made me never want to come back to this location despite it being one of the main places we buy groceries. While shopping, we used the Sam's club app to "scan and go". We double checked and counted our items and paid for them as usual. W... read more

Joan F 

on BBB

2 years ago

I’ve been a Sam’s member for years. For the past 6 years I’ve been a Prime member since I now live about 3 hours away from one, so I order online a lot. The last 3 orders I’ve placed have been a disaster. Some items aren’t delivered, got a replacement. Laundry detergent leaked, got a replacement. The packing and shipping have been below standard lately. Some boxes looked liked they got delivered by dropping out of a plane. C’mon Sam’s. You can do better. Also, I don’t get the sales circulars in the mail anymore. It would be ... read more

Edward M 

on BBB

2 years ago

My wife canceled membership over a year ago when we were charged for renewal when we did not want to renew. They said the canceled it. Fast forward to last Monday, July 10th and we were charged again for membership of $110. Wife gets on the phone and demands a refund. After a long conversation Sam's agrees to refund for the last two charges totalling $220. They said refund will take 5-7 business days to show on our account. 7 business days later, today they CHARGE us $220 instead if refunding us. Total if $330 in charges. I'... read more

Luis H 

on BBB

2 years ago

I recently had the unfortunate experience of visiting the tire Department at Sam's Club, and I must say it was an absolute nightmare. From start to finish I encountered attitude amongst the employees, everything went wrong, leaving me frustrated and deeply dissatisfied as I was given my lug nut in my hands not acknowledging that they conducted negligence when doing the labor on the 2 tires I bought. First and foremost, the customer service was abysmal when buying the tires with one of the workers trying to fight me and my wi... read more