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Sam's Club
- Consumer Goods
- El Paso, TX
About this business
Location details
7001 Gateway Blvd W, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I purchased Christmas family pajamas and only a partial part shipment was correct. My first call to get the shipment corrected, return wrong items and replace with correct items. After verifying with the representative what was needed I received an email that the replacement order was incorrect and the return label was to return the exact thing that was being sent to me to replace the items I needed. From there we went from bad to worse. I believe that after the 13th or 14th call to the member services I hope this is resolve... read more
Business response:
We are so sorry to hear you received the worng items. We will contact you directly. Thank you for being a Sam's Club Member.
I purchased Christmas family pajamas and only a partial part shipment was correct. My first call to get the shipment corrected, return wrong items and replace with correct items. After verifying with the representative what was needed I received an email that the replacement order was incorrect and the return label was to return the exact thing that was being sent to me to replace the items I needed. From there we went from bad to worse. I believe that after the 13th or 14th call to the member services I hope this is resolve... read more
Business response:
We are so sorry to hear you received the worng items. We will contact you directly. Thank you for being a Sam's Club Member.
I purchased Christmas family pajamas and only a partial part shipment was correct. My first call to get the shipment corrected, return wrong items and replace with correct items. After verifying with the representative what was needed I received an email that the replacement order was incorrect and the return label was to return the exact thing that was being sent to me to replace the items I needed. From there we went from bad to worse. I believe that after the 13th or 14th call to the member services I hope this is resolve... read more
Business response:
We are so sorry to hear you received the worng items. We will contact you directly. Thank you for being a Sam's Club Member.
Charged my debit card for an unauthorized renewal for double the amount without notice or any prior authorization.
Business response:
At Sam's club we continually strive to meet and exceed members expectations. We do send email notifications beginning 3 months prior to the renewal date. this is also in our terms and conditions. Thank you
Charged my debit card for an unauthorized renewal for double the amount without notice or any prior authorization.
Business response:
At Sam's club we continually strive to meet and exceed members expectations. We do send email notifications beginning 3 months prior to the renewal date. this is also in our terms and conditions. Thank you
Charged my debit card for an unauthorized renewal for double the amount without notice or any prior authorization.
Business response:
At Sam's club we continually strive to meet and exceed members expectations. We do send email notifications beginning 3 months prior to the renewal date. this is also in our terms and conditions. Thank you
On October 1, 2023 I went to the Lemay Ferry Sam's Club to discuss my Pirelli Tires that I had bought in 2021 that had 32xxx miles on them. These tires at the times had a 60/70000 warranty on them and I had just had my Safety/Emmissions inspection and I was told that they were "completely bald and not safe to drive on any longer." When I went in to Sam's club to discuss this with the Tire Manager she explained that I was sold "street tires" that the rubber burns off quickly. I asked why I would have been sold that. I am a wi... read more
Business response:
Thank you for reaching out. We will be contacting you directly. Sam's club Member Services
On October 1, 2023 I went to the Lemay Ferry Sam's Club to discuss my Pirelli Tires that I had bought in 2021 that had 32xxx miles on them. These tires at the times had a 60/70000 warranty on them and I had just had my Safety/Emmissions inspection and I was told that they were "completely bald and not safe to drive on any longer." When I went in to Sam's club to discuss this with the Tire Manager she explained that I was sold "street tires" that the rubber burns off quickly. I asked why I would have been sold that. I am a wi... read more
Business response:
Thank you for reaching out. We will be contacting you directly. Sam's club Member Services
On October 1, 2023 I went to the Lemay Ferry Sam's Club to discuss my Pirelli Tires that I had bought in 2021 that had 32xxx miles on them. These tires at the times had a 60/70000 warranty on them and I had just had my Safety/Emmissions inspection and I was told that they were "completely bald and not safe to drive on any longer." When I went in to Sam's club to discuss this with the Tire Manager she explained that I was sold "street tires" that the rubber burns off quickly. I asked why I would have been sold that. I am a wi... read more
Business response:
Thank you for reaching out. We will be contacting you directly. Sam's club Member Services
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.7 star rating with 2,149 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
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