Sam's Club

Victoria W 

on BBB

2 years ago

I bought curtains $54.83 they were sent to the wrong address not mine! 

Richard L 

on BBB

2 years ago

Got gas at Sam's club gas station. Bought $14.03 in fuel. Used my debit card. When I checked my bank account, they charged a preauthorization debit in the amount of $100. They did this without any disclosure to the fact that they do this. I am now in jeopardy od overdraft fees from my bank for other autopays coming out soon. After talking to my bank, I find this is a common practice and have no control over. This practice should not be allowed. 

John K 

on BBB

2 years ago

Bought jewelry online and it was not what was stated. I have been trying to return it for 2 weeks and they tell me I cannot because my membership expired. I checked out with a free trial membership. I tried customer support 3 times and they keep telling me they will call the vendor and call me back. This is not fair and ethical business. 

Lindsay D 

on BBB

2 years ago

I booked a trip through Sam's club and when I arrived they never paid for my trip. This caused the resort to charge my card and put a 6k hold for 6 days. Sams eventually paid it but did not reply to my inquiry on why this happened and how it left me with 0 money for 6 days. Their customer service absolutely sucks. You can't get a resolution from anyone. 

Bren P 

on BBB

2 years ago

Don't sign up for the Sam's Club clover point of sale for you business. They don't disclose the hidden application fee of $149 that they charge you a month after signing up for the service. I specifically asked about the fees and I was only told of the monthly fee and then the fees that is charged for each credit card transaction. I also was told that I could manipulate the invoices for my business needs which is not true. When I called to cancel my account and asked them to credit the application fee back to me, they told m... read more

John Y. 

on BBB

2 years ago

DO NOT JOIN SAM'S CLUB. They failed to deliver my first two orders. I tried to cancel my membership ($100) and get referred to a bank that gave me the runaround. Can't get membership refund, so save your money 4 

Kortney B 

on BBB

2 years ago

I purchased a new set of tires from here in 2019. I had a flat this week and it could not be repaired so with the warranty I purchased, I could get a new tire at a prorated amount based on the wear of the tire. I called Friday morning to see if I could get an appointment but no one answered. I decided to just drive up there. And they were closed. The staff said the tire center closed at 2pm for whatever reason. I went the next morning but they did not have the tire in stock and ordering a new one will take up to 6 days. They... read more

Mike F. 

on BBB

2 years ago

Horrible company, ordered from them twice and both orders were a complete disaster. Customer service is managed by non-speaking English individuals from India. On my last order I order Apple Air pods for my daughter their automated system indicated that the item was delivered. My Order details indicated Processing, when I called and wasted nearly an hour (placed on hold for four times), until i was disconnected and had to make another call, I was told the order was cancelled. No email no notification - Don’t waste your time ... read more

Beth M 

on BBB

2 years ago

Tried to get a renewal (2 done) reversed on second card and was told they couldn't do it because they don't have access to the card that was charged. THEY MADE THE UNAUTHORIZED CHARGE!! But, they don't have access to make the correction???? I've been on the phone 3 times today with customer service and they have been the MOST unhelpful people I've encountered. I wish I could give a negative star rating after today. I've wasted 5 hours of my day dealing with people who don't know which side of their mouth they are speaking fr... read more