Sam's Club

Samuel M 

on BBB

2 years ago

I filed a complaint because the auto center did a poor job changing my tires. The local store could do nothing to remedy the situation but after filing my complaint, I was contacted by a customer service rep Michael who showed the utmost level of professionalism and care. Because of this experience, I plan on continuing to use Sam’s knowing that people at the upper levels do have the customers best interest in mind. 

Michelle M 

on BBB

2 years ago

I have been trying to place an online order for a week now, It automatically gets canceled, with no explanation and support knows nothing..I cannot leave numbers on here so I have to XX them out, this is just a few that have been canceled. Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled Order 100xxxxxxx was canceled and the chat and support phone # just keeps giving my canned answers, nobody has called as promised. Someone at this company should know wha... read more

Melissa P 

on BBB

2 years ago

We spend so much money at sam's ordered a $600 tv 1st time using their delivery and what a nightmare no one is on the same page I spent hours of my time trying to figure out where the order was, they scheduled a delivery of a 4 hour time frame on a Saturday waited called to be told they are in the area couple hours later call again to be given another number to call for that number to be wrong given another number to be told the tv was never picked up to be delivered. Try getting a hold of customer service is another nightma... read more

Jonathan S 

on BBB

2 years ago

Would not recommend ordering large items from Sam's.com. I ordered a TV during black Friday, Nov 28, and it was scheduled to arrive on Dec 7. The tracking info appeared the next day on Nov 29. It was later set to arrive Dec 2 but never did and the next five days kept showing the same thing of "out for delivery expected to arrive Dec 2". I contacted FedEx on Dec 5 and Sam's. FedEx responded on Dec 7 stating the package was delivered Dec 3. Sam's stated that the package was delivered as well. Someone was home all day Dec 3 and... read more

Daniel M 

on BBB

2 years ago

Due to poor customer service, Sam Club use an unauthorized computer system to renew your membership without your authorization. This is fraud and dishonesty to all customers. How low can this company go to fraud and cheat its customers because their history of poor customer service. Many poor would not have renewed their membership unless this unacceptable computer system installed to renew memberships without their authorization! Thank goodness I have a great banking system that pick this unauthorized charge on my debit car... read more

Jessica G 

on BBB

2 years ago

I hate that I’m forced to even leave a one star review. Absolutely awful experience. I chose to shop at sams for my wedding needs and when I tried to return my unopened (not used) products, they wouldn’t let me return my beer. They said it’s a Texas state law that you cannot return alcohol which is a LIE! Costco, specs, total wine allows you to return unopened alcoholic beverages… huge selling point!! After this experience I will never shop at sams again!!! After explaining that it is not a Texas state law they (customer ser... read more

Ke T 

on BBB

2 years ago

Sam's Club chatline and corporate office is extremely unprofessional. They don't care about the customer concerns. I filed a claim for a missing package no one ever got back with we me. Every time I reached out thru chat it was the same excuse someone will contact me. Someone by the name of Daniel even promised that I would hear from someone by the end of the business day and nothing!!!!!!! When I reached out again TODAY they tell me my case has been closed. 

Halah J. 

on BBB

2 years ago

I purchased an outdoor grill since June/July the grill is not working properly and i have been contacting sam’s club since to pick it up. They will not pick it up and want me to drop it off and its over 500 pounds. It was ordered on line and delivered and i an unable to drop off a 500 pound grill to a location that is 45 minutes away. The grill was over $2000 and now i am stuck with it. I was told the only way to receive a refund us for me to take it back my self which i am unable too. They are refusing to pick it up. 

Alex B 

on BBB

2 years ago

Don't fall into the trap of order e-gift cards for cheap through Sam's Club. I purchased 2 gift cards on 11/24 online. I have escalated 4 different times at this point with absolutely no help. I provided proof that I purchased the gift cards and when I inquired about why I received and email that stated ... "Your gift cards have been delivered", they stated that it was a "glitch". Finally got the email to get my gift card numbers, only to go to the link and get an error message. Tried it on 3 separate devices. The last time ... read more