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Sam's Club
- Consumer Goods
- El Paso, TX
About this business
Location details
7001 Gateway Blvd W, El Paso, TX, 79925, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order on September 6th for a 75 inch Samsung TV & today is September 23rd & I still have not received it. It was supposed to be delivered on September 15th. I tracked it & it was delivered to the Charlotte area on September 15th. I called Sam’s a few times & they could only tell me that the TV was with the shipping co. They provided me with a pitiful $10 gift card. After calling AIT Worldwide they informed me that my TV IS WITH ANOTHER LOCAL CO for delivery. I called TSA Logistics & spoke to Jason who stated he w... read more
Business response:
We are so sorry to hear about your experience. Please call 888-746-7726 so that we can assist you as we could not locate any memberships with your email address. Thank you, Sam's Club Member Services
I placed an order on September 6th for a 75 inch Samsung TV & today is September 23rd & I still have not received it. It was supposed to be delivered on September 15th. I tracked it & it was delivered to the Charlotte area on September 15th. I called Sam’s a few times & they could only tell me that the TV was with the shipping co. They provided me with a pitiful $10 gift card. After calling AIT Worldwide they informed me that my TV IS WITH ANOTHER LOCAL CO for delivery. I called TSA Logistics & spoke to Jason who stated he w... read more
I placed an order on September 6th for a 75 inch Samsung TV & today is September 23rd & I still have not received it. It was supposed to be delivered on September 15th. I tracked it & it was delivered to the Charlotte area on September 15th. I called Sam’s a few times & they could only tell me that the TV was with the shipping co. They provided me with a pitiful $10 gift card. After calling AIT Worldwide they informed me that my TV IS WITH ANOTHER LOCAL CO for delivery. I called TSA Logistics & spoke to Jason who stated he w... read more
0/5 if I could. Terrible refund experience. We ordered a TV from Sam's online and were expecting it to get delivered in the window provided. We waited and it never came and we never received any notification, no email, no call, no text. I checked the tracking number provided and got told that it was returned even though the status in the Sam's app/website still says on its way (16 days later). We called the (888) number and were told an egift card would be issued in 24-48 hours, we received an email summarizing the 40-min di... read more
September 19,2023 Sam Club had chicken for $1 a case, so I order 14 cases, and I realize my little cousin wedding was coming up, so I asked her if she need chicken. I ordered 30 more cases because were also having a family reunion and I have a birthday party, and I also place another for water and plates. I went to one manager he couldn't help me, and the other manager Michelle had attitude. I called corporate who also wasn't helpful, and they told me to act like it never happened because I was getting my money back. The oth... read more
Business response:
We are sorry to hear about your experience.
September 19,2023 Sam Club had chicken for $1 a case, so I order 14 cases, and I realize my little cousin wedding was coming up, so I asked her if she need chicken. I ordered 30 more cases because were also having a family reunion and I have a birthday party, and I also place another for water and plates. I went to one manager he couldn't help me, and the other manager Michelle had attitude. I called corporate who also wasn't helpful, and they told me to act like it never happened because I was getting my money back. The oth... read more
Business response:
We are sorry to hear about your experience.
September 19,2023 Sam Club had chicken for $1 a case, so I order 14 cases, and I realize my little cousin wedding was coming up, so I asked her if she need chicken. I ordered 30 more cases because were also having a family reunion and I have a birthday party, and I also place another for water and plates. I went to one manager he couldn't help me, and the other manager Michelle had attitude. I called corporate who also wasn't helpful, and they told me to act like it never happened because I was getting my money back. The oth... read more
Business response:
We are sorry to hear about your experience.
0/5 if I could. Terrible refund experience. We ordered a TV from Sam's online and were expecting it to get delivered in the window provided. We waited and it never came and we never received any notification, no email, no call, no text. I checked the tracking number provided and got told that it was returned even though the status in the Sam's app/website still says on its way (16 days later). We called the (888) number and were told an egift card would be issued in 24-48 hours, we received an email summarizing the 40-min di... read more
September 19,2023 Sam Club had chicken for $1 a case, so I order 14 cases, and I realize my little cousin wedding was coming up, so I asked her if she need chicken. I ordered 30 more cases because were also having a family reunion and I have a birthday party, and I also place another for water and plates. I went to one manager he couldn't help me, and the other manager Michelle had attitude. I called corporate who also wasn't helpful, and they told me to act like it never happened because I was getting my money back. The oth... read more
Business response:
We are sorry to hear about your experience.
Frequently asked questions about Sam's Club
How is Sam's Club rated?
Sam's Club has a 3.7 star rating with 2,149 reviews.
When is Sam's Club open?
Sam's Club is open now. It will close at 8:00 p.m.
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