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SafeRacks
- Furniture Stores
- Rancho Santa Margarita, CA
About this business
Location details
23301 Antonio Pkwy, Rancho Santa Margarita, CA, 92688, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 5:30 p.m. | |
| Tue | 6:30 a.m. to 5:30 p.m. | |
| Wed | 6:30 a.m. to 5:30 p.m. | |
| Thu | 6:30 a.m. to 5:30 p.m. | |
| Fri | 6:30 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 3:00 p.m. | |
| Sun | Closed |
Order of garage racks came through Costco The instructions were outsourced to non English speaking company and several items were missing and customer service is nonexistent Left messages voicemail and DM no response to date Do not buy from this company
We ordered a shelving unit (regular, not ceiling-mount) through Costco on May 15. When all packages arrived (shipped piecemeal), we found parts that were damaged, parts that were defective, and parts that were missing entirely. After several phone calls that resulted in nothing more than an inappropriate amount of time on hold (think hours not minutes), one "callback" that was a recorded message saying they were sorry that they had missed us (despite the fact that we answered on the first ring - clearly not an actual call), ... read more
This company needs to improve their customer service. I've called maybe 15 times, on hold for over 2 + hours and been asked to be put in call queue, they would call back and have me leave a voice mail. I've left several messages and have not been called back. I ordered product through Costco and only have received half of the order. They blamed Fed-ex for not picking up the product and am still waiting for the other half. I finally spoke to a person and she indicated that my tracking order would be refreshed and i would have... read more
I placed an order over a week ago and no communication if my order has shipped. I have tried calling there customer service department several times and no response. I’ve currently been on hold now for over 2hours with no response. Worse customer service I have ever experienced in my life. After reading several other reviews online about this company I will be calling my credit card company to issue a charge back as they appear to be a scam and even if I did receive the product if there was a defect I’m sure they would not s... read more
I bought the racks from the company's website. Below is the email I sent to Saferack. It is now 6/7/20 and I have not received a response. I have not opened the boxes so I cannot speak to the quality of the product but as for the company’s customer service, it is absolutely disgusting. I WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN!!! As for the second order, I have only received five 27-gallon bins. They still owe me, five 27-gallon bins and 16-accessory hooks I had left a voicemail (I believe on 5/25/20), and an ... read more
I placed an online order on 5/23/20 and your company charged my Credit Card for $739.98. I didn't receive an email confirmation. For a week I've been trying to call. I've requested call backs. Nothing. I've left voice mails. Nothing. I don't know how to reach your company to see if this is a fraud that needs reported. I just want to know if my order is real, what my confirmation number is and an eta for shipment.
RecommendedLove Saferacks!! Installed back to back 4x8’s in our new place at the back of our garage. Had 2 4x8’s on both sides of our 2 car garage at our old house. Have a 4x4 on order right now.
Hello, I ordered your SafeRacks 24" x 92"x 84" Garage Shelving, White (item #1322387) from Costco on 4/8/20. My order number is #871655108. We are still missing several pieces after calling your customer service number at least 20 times. I have left voicemails, used the "call back/stay in line" option countless times (and when I get a callback, it is just an automated recording and does not allow me to speak), as well as emailed Sarah Mills, with no response. I have filled out the customer service request on your website and... read more
Improve their customer services first
Frequently asked questions about SafeRacks
How is SafeRacks rated?
SafeRacks has a 3.9 star rating with 169 reviews.
When is SafeRacks open?
SafeRacks is closed now. It will open at 6:30 a.m.
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