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Safelite AutoGlass
- Auto Glass Services
- Jacksonville, FL
About this business
Do you have auto glass damage? For windshield, window or back glass repair and replacement in the Jacksonville area, turn to Safelite AutoGlass. Those in Jacksonville and surrounding areas can access convenient auto galss repair and replacement from our in-shop or mobile service. Located at 7014 A C Skinner Pkwy , we fix your auto glass fast. Our windshield replacements come with the only national warranty and you will drive away with a freshly vacuumed car and clean windows. Add our advanced beam wiper blades to your order ... read more
Location details
7014 A C Skinner Pkwy #200, #200, Jacksonville, FL, 32256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I took my friend knew not even one month old Hyundai Santa Fe in ticket the windshield replaced. The windshield is scratched. The plastic moulding around the windshield camera looks like it was jimmied off with a screw driver. I spent 2 hours on hold and still never got to speak with a person. I took a survey and the survey stated that safelite would be calling me. I have yet to receive a phone call. I am going to file a claim against them. I was also told I would be getting factory glass yet they installed damaged aftermark... read more
Horrible place. Had a windshield replacement scheduled on 3/26 at 10am. Got a call at 9:30 that the glass didnt arrive so had to reschedule to 4/2 at 11am. Got there, wasnt helped until almost 12, after waiting until 1pm they told me they dont know where my glass is and I had to reschedule again!! Then they had limited appointments and would not fit me into the schedule where they could come to me. Absolutely would not recommend.
Business response:
We're sorry to hear of your experience, Leanna. Thank you for taking the time to bring it to our attention. -Melanie
Scheduled my May 2 repair on Feb 22. Shop failed to order the part. Tech called me in the morning to advise. I never heard from anyone again. Late in the afternoon I called the shop to be advised the part wasn't in and they would reschedule at their convenience. I called another repair company and they got the part and repaired it in one day. After the repair was finished Safelite finally called me back. I do not recommend this location if you want timely repairs.
Waited weeks for my apt. Got a confirmation to my phone and email, called and let them know I was heading that way, arrive wait 10 min for service , they don’t have my glass... tried to reschedule me for a week later. DO NOT DO BUSINESS WITH THEM, factory glass in Jacksonville, FL is much more professional. Lost me, my family and my companies business for life.
Undependable - Appointment Scheduled between 8:00 to 5:00. Didn’t until and hour the appointment & dark. Rescheduled next day between 12:00 to 8:00. No call No show. Worse business I have ever seen in Jacksonville, Fla. I will never use this location again. Complete circus. File complaint to uSAA & local BBB.
This company and this location have been terrible to try and work with. Their technician damaged my driveway while doing shoddy work on my windshield replacement. I had to take my vehicle to the shop 2 more times to get the windshield fixed properly. I have been trying to communicate with the manager at the local shop about getting my driveway fixed. Communication is pathetic. Reached out to customer care for help. They also had difficulty getting the manager to communicate. The customer care person promised to get back to m... read more
Business response:
We apologize for your experience, Cindy. Please send a message with your work order info so we can take a look into your concerns. -Melanie
RecommendedMy tech Damien called ahead and even called to let me know of adjusted time changes. He was friendly and courteous. He fixed the crack in my glass and did a good job. All in all, I'd say this was good experience.
Business response:
Thanks, Amber! A happy customer is our goal! -Melanie
Had a small hiccup earlier this week, but Jacob and Shane worked hard to get it resolved for me! I’m thankful to be seeing clearly again! Thanks guys for your hard work!
I recommend to you that you do not have to contact someone eight times in two days to remind them about their appointment.
Business response:
We appreciate your feedback, Joe. -Melanie
Frequently asked questions about Safelite AutoGlass
How is Safelite AutoGlass rated?
Safelite AutoGlass has a 3.6 star rating with 1,430 reviews.
When is Safelite AutoGlass open?
Safelite AutoGlass is closed now. It will open tomorrow at 8:00 a.m.
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