Roto-Rooter Plumbing & Water Cleanup

James F 

on BBB

a year ago

I received excellent service and will always feel confident with their abilities to fix any problem I may have. The Service Technician Mike was excellent also. He took the time to answer every question that I had. Roto Rooter is fantastic! 

Michael S 

on BBB

a year ago

AVOID AT ALL COSTS! They gold plated many areas of the invoice, charging for services that were completely unnecessary. This resulted in thousands of dollars of services that were beyond the initial estimate. My insurance and a 3rd party estimator believed the charges should have been 1/3rd of the invoice amount. After an initial negotiation, they came down on their pricing slightly in an effort to settle without acknowledging over charging. Then, never communicated that I had X days to accept their offer even though they se... read more

Carrie and Robert R 

on BBB

a year ago

We called Roto Rooter at 7:43 for an emergency toilet issue. Our only toilet in the house had the mother of all clogs. We were told by dispatch that they had a two hour window between 8:15 and 10:15 and they would call when they were 15 minutes away. We gladly took it. But never saw anyone and never got a call. So at 10:11 we called dispatch back. Dispatch patched us through to the service person who was supposed to have called us. He lied and said he tried to call us but we didnt answer and he could cone out in the morning.... read more

Brenda O. 

on BBB

a year ago

I was over charged for work that was not completed charged for material I already had installed my another company given one quote but charged a higher price for less work and less material use and left with problems being worse 

Curtis D 

on BBB

a year ago

We contacted Roto-Rooter to try to solve an issue with our sump pump backing up. They installed a new sump pump (fine, probably needed), and said they would come back the next day with a snake and camera to investigate the clog issue. The next day, they claimed that their equipment was getting damaged and the blockage must be a collapsed pipe, quoting us $8800 for an exploratory dig for. 4 stretch of ground. This seemed off, so I brought in another company for another opinion, and they cleared out the blockage (roots, but a ... read more

Donald Trimble Mortuary M 

on BBB

a year ago

This is the assessment of what occurred during the plumbing emergency for ****** *******Mortuary. On May 31st, 2023 around 10:20pm, I received a call from Ms. ******* that the plumbing was backing up in all of the mortuary bathrooms. I proceeded to call several emergency plumbing contractors and Roto Rooter was listed in the area for emergency calls. I called them and they dispatched a technician who arrived on site sometime after 12:00am. The technician proceeded to jet the lines, after I had a conversation with him explain... read more

Travis G 

on BBB

a year ago

Our neighbor contracted with Roto-Rooter of Springfield, VA to repair her sewer line, including excavation in a publicly-owned right-of-way (street). Instead of fixing her issue, Roto-Rooter illegally severed our sewer line from its connection to the county-owned main sewer line and attached our neighbor's in its place. To be clear, Roto-Rooter cut our sewer line from the county main and left it completely disconnected from...anything. It was completely nonfunctional. Roto-Rooter also made a series of code-noncompliant "repa... read more

John H 

on BBB

a year ago

I requested service for a basement bathroom. The toilet drain pipe would overflow with toilet, sink and/or shower usage. Sink and shower were right next to toilet. The shower would drain slowly and the sink drained normally but use of either toilet, sink, or shower resulted in overflow. Technician cleaned main line (toilet line) and solved overflow problem, he then tested main line with no problems. A couple of days later I used shower and water would not drain at all even after 48 hours, this resulted in second service call... read more

Mark L 

on BBB

2 years ago

These guys are awesome! Nothing but professional, easy to understand and do business with. I had a partially flooded basement from a busted water heater and in contacting Roto-Rooter through **** *****I knew that this job was going to get done the right way. I also work for a property in Northampton where I recommend Roto-Rooter all the time. I talked to a guy named Dan who is the manager and I knew that anybody from that company showing up to put in a new water heater for me down in the basement was going to be done right, ... read more