Roto-Rooter Plumbing & Water Cleanup

Julie H 

on BBB

a year ago

Jon was amazing! He was able to replace our garbage disposal quickly. He noticed that not only had the disposal been leaking but the faucet. He replaced that as well and no more leaks. He was patient, kind and professional. I give him the highest recommendation!!!! 

Ms R 

on BBB

a year ago

I was blown away by the price some; however, I needed the service so paid.The service person, Mang, was very impolite and inpatient with me when I stopped to read the contract before signing it. I was told that certain details could not be written on the contract, I asked why. Im a very impolite way, so was told that this could not happen until the job was completed.Seems that there was something to hide. At any rate, when I checked in the progress in my basement, I found that Mang was using my shop vac as a bucket to drain ... read more

Kathy M 

on BBB

a year ago

They arrived on Thanksgiving and were professional kind and solved the messy problem. I can’t say enough kind words about our technicians Luke and Joe. Thanks for saving the day. 

Freddie B 

on BBB

a year ago

The correct rating would be zero stars. Call the plumbers who will give you their prices on the phone or before they get there after you have stated the exact problem. If they can't give you an exact price, they can give you a price range. Anyone who charges $600.00 to clear a bathroom sink drain in my opinion is a thief. They waited until they got to the house to tell me the price and would not tell it to me over the phone when I told them the exact problem and that it was a 20-minute job to snake the drain. I was too sick ... read more

Lindsey D 

on BBB

a year ago

I DO NOT RECOMMEND!I called Roto-Rooter to unclog the drain leading from house. A plumber and another guy came out. The plumber fixed problem, overcharging me by $500. The other guy consulted with the plumber, to bring the costs down $300 (only $200 overcharge).Now the other guy with Roto-Rooter said I have a drain problem that would cost $17,000! He showed me pictures which were supposed to be the problem in the lip of the drain and told me they would have to dig up the concrete to fix it. He said my insurance company would... read more

Matthew M 

on BBB

a year ago

Scheduled right away and sent Luke right away. Did a great job and quickly scheduled my job to get fully completed. 

Roger N 

on BBB

a year ago

Not sure what I received for what I paid. Guess I got a sink faucet installed and was told what your tech felt was problem with tub leak. Have no received a copy of my bill as yet, was not very impressed with the service and lack of bill copy. 

Sherry D 

on BBB

a year ago

The men that came to the house were great. They did their jobs, were respectful and worked hard. The accounting person was a real pain to deal with. She didnt return my calls or the insurance agency calls and was rude and demanding. The only reason she responded was I called to speak to a manager and she answered that call. The insurance company is very unhappy with her too. She is the reason I left one less star not the people that worked on the plumbing. 

Gretchen B 

on BBB

a year ago

More like rip-off rooter in ********* **. I will NEVER use this service again. I DO NOT recommend it unless they are your only option. I was charged $500 for my main line being cleared. It was explained to me that it was a flat rate for the time that they were there and anything else done there additionally was $30. Well that was not the case, my bathroom sink was snaked and I was charged another $500 ON TOP of the $500 for the main line, not $30. When I questioned it, I was given a verbal run around about the pricing changi... read more