Roto-Rooter Plumbing & Water Cleanup

Louis C 

on BBB

a year ago

I had a sewer back up in my basement. Roto-Rooter came out to fix the problem. They "snaked" the line. They also told me I had to replace the damaged line and would cost me 20,000. After leaving, my basement smelled like sewer gas. I wanted a second opinion anyway, so I called another company. They came out and said that roto rooter broke a cap allowing sewer gas into my basement. They never informed me of this. They also never removed the house trap clean out as well. Meaning they never cleaned it out properly. I called the... read more

Matt P 

on BBB

a year ago

They helped me with a drain backup. Said they couldn't access the drain without pulling the toilet. Almost doubled my expense and it was not necessary to pull the toilet. They gave a free camera inspection of the main line. Quoted over 10,000 dollar in repairs and said it was urgent. Had another company come out for a second opinion and no issues were found in the main line. Tried to scam us for over 10k. 

Carmen B 

on BBB

a year ago

The end of July 2023, I contacted Roto-Rooter service no. and was routed to their Runnemede, NJ office. After the initial assessment, it was determined that my main sewer line was cracked and needed to be replaced. The price they gave me was over $12,000. He stated that they would have to break the cement in possibly two places. They would have to: (1) break the cement (4+ ft deep) near the house; then (2) approx. 40 feet away, drill another piece of cement by the sidewalk, but, if possible, they would go in the dirt section... read more

Christian F 

on BBB

a year ago

Dont ever hire these guys. They gave me an estimate for $14,000 to excavate my yard and install a clean out to snake a backed up sewer line. 2nd opinion plumber found the clean out inside and charged me $390 to snake. Didnt need to excavate or nothing. Roto lied to me and said there was no clean out. They were extremely unprofessional because they were trying to get my wife to sign contracts while I was on the phone with insurance/home warranty. This company is deserves to be out of business. They also wanted $4000 to saniti... read more

Brad C 

on BBB

a year ago

Used Roto-Rooter CLT in 2/2023 for a faucet installation with new trap and water lines. The tech advised the install would take ~4-5hrs. Roto Rooter charged $1506.98 ($1248 labor; $160.32 parts w/ tax) - that is ~$300/hr. The drain was installed slightly off center, but I wanted the project over and didn't make an issue. Now, only 9 months later, the cold water line is clogged. I have no way of knowing if this is due to an installation issue, but Roto-Rooter advised they would do nothing other than schedule another full-pric... read more

Tabatha S 

on BBB

a year ago

Kind polite and quick to get my estimate done was in and out in minutes 

R. K. 

on BBB

a year ago

We had a sewer back up while on vacation. Our house/pet sitter called while we we're stuck in miserable rush hour traffic. After calls to two plumbers we had used in the past and being told they could get to us in 3-5 DAYS, I called roto-rooter. They had a guy out there in under two hours. The drain was cleared (roots) and flowing in minutes and the house sitter was happy again. Great emergency service (although probably overpriced. - My bill was $500). Unfortunately that is where my satisfaction stops. Once the tech had cle... read more

Regina H 

on BBB

a year ago

Back in August, I had roto-rooter come out to flush my lines because resin beads leaked. It was also suggested I replace the water softener because is was no longer good since it leaked out. The plumber Ray T***** is the one who came out. He was very nice, answered my questions and if I have any problems to call him directly. He said not to worry he will be there for us. I did yesterday and my calls aren't being returned. I called the office and asked to speak to a manager and I was told he would call me back in 2-3 hrs. It’... read more

Andrea H 

on BBB

a year ago

A very nice tech, Chad, came and checked out our pipe outside of the garage because it was leaking water. He snaked it and said we had 24 hours to call if anything happened. That night my husband did a load of laundry and the water came out of the pipe again. I called the number that we were given (**************). We were told that a tech would be at our house the next day. That Wednesday, nobody came. I received a call from one of your customer service reps a little after 10 PM to schedule an appointment. That was way too ... read more