Roto-Rooter Plumbing & Water Cleanup

Hans G 

on BBB

4 years ago

One of the worst customer service experiences I ever had. Scheduled for plumbing service and they did not show up within timeframe they quoted for service. Once they were late I called them for status update. The person on the phone told me he just showed up for work and does not know about the status. Once I insisted on a status update since him not showing up for work and me not getting service have no connection for service being late. At the end he randomly told me That I will not get service till 9m and had a rude attit... read more

Devon B 

on BBB

4 years ago

I wish I could give a negative 5 starts. I trust this team of people in my house with a clean up. I’m missing over 1600$ worth of my shoes. The manager Sam called me and all they could offer me was 300$. ABSOLUTELY disgusted with these guys! DON’T use them unless you like your things coming up missing. 

Don O 

on BBB

4 years ago

Cento my house to install faucets in bathtub .old faucet was already removed did unnessesary work making job last.an hour longer than it should have 

Brad T 

on BBB

4 years ago

My experience with Roto Rooter was terrible. All but 1 person I talked to seemed like they were trying to take advantage of my family who was in a vulnerable position. The people I talked to were misleading at best and more than likely just dishonest. They came to help with water in my basement and when I said we were not moving forward with anything until I saw a quote, it took 3 days of me constantly following up to get information on pricing. And when I questioned the ethics and integrity of why I can't get pricing, they ... read more

Michael K 

on BBB

4 years ago

they did the job but charged an enormous amount of money for a job most companies charge $500 less, they are highway robbery and stay away from them. They take cash and then claim not to have any change, so your huge bill just got larger with a forced tip. there are many other companies who do this, done use this one and empty your wallet. They are Extortionist, scammers and stay away from them 

Ann S 

on BBB

4 years ago

My bathtub was not draining. They snaked it and said a pipe was broken behind the wall. I could not use the tub or the shower. They said they would fix it for $900 and could come the next day. They fixed it but it cost me more than $300 an hour. I am 88 and live alone. I think this is outrageous. Beware consumers! They also state they are not responsible for any damage caused by them which they did not point out to me. 

Heather 

on BBB

4 years ago

I had the misfortune to ask RotoRooter's Solon Ohio office for a service last month to look into a leaking problem from an upstair shower. They not only did *not* fix the problem, but also sent me a bill for $1400 without any details. After weeks of calling and emailing, I finally got line items on how they came up with such a large bill when problems were not fixed and I am left with a cutoff ceiling. I found their "records" were filled with inaccurate information and ridiculous pricing. When I confronted them on why I was ... read more

Jose D 

on BBB

4 years ago

On May 8th 2021 I called for service for one of the rentals, after looking at the site an estimate of $2500 was given to me. They said that a camera was to be at the site on Sunday but never showed up. May 10th after the camera inspection I revived a call saying that the work will be reduced to $1300 and they needed my approval so I did (at that time I was on Dallas TX). Friday May 14th at 12:35 central time I received a call from their office asking me to pay over the phone with a credit card, when I asked for the total I c... read more

R. M. 

on BBB

4 years ago

Did very good work.But when asked for break down of prices for my home warranty company could not give it to me.All they gave me is amounts charged no break down of everything on it.Says parts amount,Miscellaneous amounts and labor amounts but cant tell what all this is for.Called other companies and found out way over charged.Due to can not break down what parts where and prices can not get reimbursed from home warranty.Also the receipts are written sloppy can not read them.