Roto-Rooter Plumbing & Water Cleanup

Frits v. 

on BBB

4 years ago

BE AWARE! MAJOR RIP-OFF! Their technicians are a joke and this company is only interested in pulling as much money out of your pocket as possible by making up defects and/or over-exaggerating the problem. We had a fairly simple blockage in the kitchen and called Roto-rooters since we’re both very busy at work and didn’t had time to deal with it. We called Roto-rooters hoping for a fast, fair and flawless service for this simple problem. The website looked professional so we had high expectations. We asked my dad to open the ... read more

Marci M 

on BBB

4 years ago

My 95 year old mother had an issue with a sewer overflowing in her finished basement. Since it was 8:30 at night and Roto-Rooter said they had 24 hour service I called them. The problem was resolved by 3:30 a.m. and they had made sure to dispatch a man selling their Water Restoration services (before the technician). Not knowing what to do in this situation we signed a contract with them to move furniture, apply protection to prevent cross contamination, extract water, remove and dispose damaged walls, ceilings, flooring. Ap... read more

Leslie B 

on BBB

4 years ago

Rotorooter's Water Mitigation department has an over-zealous admin named Melissa who keeps contacting me although I've asked her not to. She insists she has every right to contact me since I owe them money. I do not owe them money, my landlady does, and as far as I understand from her, she's already contacted Rotorooter and is dealing with the issue. But Melissa keeps contacting and threatening to put me in collections, send my file to legal, and put a lien on the property. One of those emails was sent to me at 10:49 p.m. Fo... read more

Sherry W 

on BBB

4 years ago

It is to bad I had to leave a star to these thieves. I called them because my sewer was backed up. They gave me a few options and when I when I went with the most expensive to make sure everything was working he then went to the basement and acted like he couldn't do the work and called his manager. When the manager came to my property he assured that everything was busted that my clay pipes were no longer because they were clay and that everything needed to be replaced. So for almost $9000.00 I assumed everything was gettin... read more

J. V. 

on BBB

4 years ago

This company charged me $435 in labor for less than 50 min of time spent in my home. The job (replacing a garbage disposal) was done in 30 min. Parts charge was fair. A small mark up. But $435 per hour for labor is criminal. My choice was to send the plumber away at a $70 service fee cost and find someone else after I had already taken the day off of work. Never use them. 

Linda B 

on BBB

4 years ago

OVERCHARGE!!!! ELDERLY BE AWARE!! OVERCHARGED. The did a simple sump pump replace and super overcharged me for the service. Dave gave me a quote and said "unless I run into some problems. this is an overestimate". Then charged almost the amount he quoted for a simple service. Where the BBB gets that they are an A+ must only count the 5 stars because they are not an A+ company. 

Tyler T 

on BBB

4 years ago

Absolutely horrible customer service. I had scheduled a time for a technician to come to my house due to some flooding in my utility room. The original time frame was from 3pm-5pm. I called at 5:15pm because no one had reached out to me only to be told someone should be out within the next couple of hours. At approximately 8pm i called back in to find out what was going on only to be told that they had no service technicians available. So i sat and wasted 5 hours of my time just to be pushed off like nothing. I will never us... read more

Shar M. 

on BBB

4 years ago

Worst company ever they don't have a flat rate so they charge you WHAT ever they feel like 

Cassandra M 

on BBB

4 years ago

The plumber came out broke our pipe and left. Now we have no water and a broken pipe.