This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Roto-Rooter Plumbing & Water Cleanup
- Contractors
- Charlotte, NC
About this business
<p> Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including:</p><ul><li>Basement Plumbing</li><li>Bathroom Plumbing</li><li>Drain Cleaning</li><li>Kitchen Plumbing</li><li>Laundry Room Plumbing</li><li>Outdoor Plumbing</li><li>Sump Pump</li><li>Water Heater</li><li>Water Damage Restoration<br></li></ul>
Location details
11709 Fruehauf Dr Ste 134, Charlotte, NC, 28273, United States
Get directions
They were the worst, they milked the job for days to charge me a fortune as well as cut my tv/internet line which took days to fix. Choose anyone else
Business response:
Thank you for contacting me about your recent service. The Roto-Rooter that serviced you is a franchise location. I have forwarded your email to Kim K*****, who handles all Roto-Rooter franchise concerns. Kim can be reached at **********************************or ************.
God Bless LOUIS at the Paramount, CA Roto Rooter and God Bless Roto Rooter too! And God Bless Romona the Dispatcher too! I am so grateful they could respond late at night and came right out. Many other **** ****h, Ca plumbers had declined doing a last minute job late at night. But Roto Rooter accepted and was here in 30 minutes!!! Louis did a great job troubleshooting and diagnosing. He was careful and thorough. Louis also is a good communicator and explained well the possible problems and my options giving me the opportunit... read more
Absolutely the worst service I have ever encountered. Read this company's reviews and see how much they care. The dispatch ***** * * * * * * 2 called me at 8:04pm. My tech was supposed to arrive between 6-8 and I was assured I would get a half hour notice. They literally followed through on nothing. The dispatcher sound like someone who was able to grunt his way through the call and offer no solutions. He sounded like someone who had hit the top of their ability ladder. No call from Management or any follow up. I'm sure they... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
I called Roto Rooter located on **** ******* *r, Schaumburg, IL 60173 because we have a plumbing issue. The drain in our commercial unit keeps overflowing. They sent out a technician to discuss what they felt needed to be done to repair the drain problem. Before beginning the work I requested a video of the drain being snaked so I could see what the problem was and if I wanted to proceed. I didn't receive the video. I kept requesting the video and was told each time that the supervisor would email it to me. They begun the wo... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
I called to have our Kitchen Sink drain rooted out and was quoted $585. I told him we wouldn't pay that amount and he said he had a $75 coupon. He then said he could "negotiate" something that I thought was "fair". I was texting my husband to see what we had paid in the past and my husband called back to talk to him. Magically after that conversation the price was $300. I do not believe that had my husband been home the initial quote would have been that high. I also called the customer service line to ask what their per dra... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S***************. Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
Beware the bait and switch from this company. When they tell you they are giving you a discount, don't believe it, it's all apparently a shell game to them once they have your credit card information. Trying to get a call back from anyone, from the person who wrote up the discounted quote to the general manager, is an exercise in futility. Take your business and your hard earned money to a company with higher ethical standards than this operation.
I called rotorooter for a clogged kitchen drain. An online advertisement said they were located in Kenosha, WI giving a local address and phone number. They sent us a technician who said they cleaned out the main branch line for $538. In the process, the elbow pipe/p-trap had to be removed and was found to be damaged. The tech informed us he could not fix it because he wasn't a plumber. When I called the company, they informed us they didn't do PLUMBING in Wisconsin and we would need to call someone else to fix the pipe. "Ch... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is Pat.S**************** Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
HORRIBLE EXPERIENCE! JOB: CLEAN CRAWL SPACE AND PERFORM SUSEQUENT REPAIRS. Home Insurance agreed to pay for the $4,000.00 clean up, because they were told by Virginia Beach, VA Roto-Rooter rep KYLE R****** that the cause of the leak is impossible to determine without clean up. Shortly after KYLE R****** tried to lure me into signing $11,000.00 contract that included BOTH clean up and restoration repairs saying that Home Insurance will definitely agree to pay for everything citing hundreds of cases he allegedly handled previo... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is *********************Please also include a copy of this review. Thank you, Pat S****** Customer Satisfaction Manager
Roto-rooter came out on 12/31/2020 DURING THE LATE MORNING (not evening) because I had a broken and leaking water heater. Unfortunately with it being New Year's Eve I couldn't get any other company to come out so I was stuck with them. On the day that my water heater was leaking I thought they were a God-send because I just wanted to get the water leakage stopped, so I had given them a good review online when they asked me to that day. Now I cannot find the link to go back and change that review--how convenient for them!! Ro... read more
Business response:
We appreciate your feedback and are very sorry our service did not satisfy your expectations. I have submitted a formal complaint to the General Manager. You can expect to hear from a member of the management staff shortly.
Frequently asked questions about Roto-Rooter Plumbing & Water Cleanup
How is Roto-Rooter Plumbing & Water Cleanup rated?
Roto-Rooter Plumbing & Water Cleanup has a 3.4 star rating with 1,035 reviews.
When is Roto-Rooter Plumbing & Water Cleanup open?
Roto-Rooter Plumbing & Water Cleanup is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com