Roto-Rooter Plumbing & Water Cleanup

Laura S 

on BBB

4 years ago

Called local roto rooter and was sent technician from Solon oh office...the problem was when we turned on the heat heat had been off with the few days of warmer weather in Ohio beginning of April) we smelled sewer and have a home on a slab....we couldn’t readily tell where it was coming from but turned off heater and called roto rooter-was given the 12-4 timeframe and no technician showed up-I called and said for them to come out the next day-the technician walked in and said “wow mam smells like u have a dead animal somewhe... read more

April G 

on BBB

4 years ago

Please do not use this company. They employ ghetto call center reps and all the company really care about is the pay out. Do not use them to detect a water leak. Their workers are not equipped to to find a leak. Be careful they will make holes in your walls. Please listen to my warning. All around bad service. 

Sherry H. 

on BBB

4 years ago

Horrible customer service and after-sales experience. My house first had a pipe blockage Roto Rooter sent an unprofessional technician who provided a wrong diagnosis, provoked my tenant to leave, double-charged the blockage clear up service, and as a result, led to another blockage and consequently a water overflow which cost us $38K total. Reported the issue to senior management but the technician was fired when I reported so they were like "this is none of our business as the employee is gone". They also say they cannot co... read more

Lorraine G 

on BBB

4 years ago

Nick was helpful and friendly and took his time to figure out the problem. Definitely would recommend to others. 

Mary Ellen S. 

on BBB

4 years ago

Called them, same day service on a Monday for my mothers home, clogged kitchen drain. I asked them to have service person call me before with a price, as my 85 yr old mom is extremely hard of hearing. This was not done. The service person rooted the drain in les than 25 minutes and charged her 500.00. A local company would have been half that amount. Will never use again, prices are outrageous! 

Britney K 

on BBB

4 years ago

First I'd like to start with the service I had with a different tech from another location from this company was great. I called and requested him to but I was given other employees. Now onto my situation. I called the Saturday morning before Easter with an issue and had a supervisor over to inspect what was happening. He told me a plumber would be by in a few hours to take a look. This plumber didn't show up until 8:30pm and stayed for minutes because it was 'too late to start work but would contact me immediately Monday mo... read more

Lori T 

on BBB

4 years ago

You guys are the worst! We called at 12 in the afternoon, you gave us a time from 5-9pm. Ticket # ********. The guy shows up at 10:35pm and could barely speak English and was complaining how far he had to travel and that he doesn't take care of our Area, very unprofessional! Then he asked if we have any tools and he us asked us for a hammer to open our main drain and gave us a price of $550 to snake the drain and another $300 to snake the toilet and replace the toilet ring. My husband then stepped away from him to talk to me... read more

Jason B 

on BBB

4 years ago

Absolutely ridiculous company. 2pm was told 2 hour window with 30 min notice. at 5pm Nothing was heard. Called and they said there was no appointment. I'm super frustrated and asked for manager and they found account. At that time was told " Running behind trying to get someone out there" 2 more hours went by it's 7pm Still nothing. At 730pm I was told they would be there soon. 8pm they show up and how much they charged for the issue brought to hand. You feel suckered into their pricing after waiting this long and never offe... read more

Mara S. 

on BBB

4 years ago

Worst experience ever! The situation was so wrong and complex that don't know where to start from. A few lowlights: sent service to our home without our request or confirmation, charged significantly more than what quoted (20 mins job), super rude and offensive customer service. We were expecting another company to come to our home and Roto-Rooter benefited from the confusion. A confusion that they generated by sending a service to our home that was #1 unrequested and #2 unconfirmed by us. Also, they did not have the parts r... read more