Romanoff Renovations

Shayn M 

on BBB

a year ago

I was scheduled to have flooring delivered me in September it is almost two weeks latter and still no install first they told me one room needed a floor repair and that they would do it and then install but another installer came out said floor was fine but threshold needed repair which they dont do and that Kilz had to be applied to the floor in the other room that was to be done the morning of the install is when they tell me they cant do the repairs and I need to reschedule Ive moved all my personal items from these rooms... read more

Barb C 

on BBB

a year ago

We have renovated 3 homes in the past 10 years and Romanoff Renovations was, by far, the worst contractor that we have dealt with. We purchased carpeting from ********** and they sub-contract their flooring work to Romanoff. Initially, the men came to remove the old carpet and pad. We are in a 125 year old home that has old waffle pad and late on a Friday afternoon they walked out stating they couldn't/wouldn't remove the pad. Finally, after two weeks they sent another crew. This crew showed up thinking they were installing ... read more

Tim C 

on BBB

a year ago

I just got off the phone with ********** at romanoff in *************. What a completely unhelpful employee. She refused to call the government agency that told me she was wrong and even refused to call ********** because she "knew" that person. I was informed that she had been on the job a WHOLE year and didn't need to speak to anyone else about the issue at hand. I wouldn't hire her to clean toilets, much less deal with customers for my business. I had some flooring installed a year ago by these people and it was a complet... read more

Gregory H. 

on BBB

a year ago

Romanoff Renovations did a great job on my flooring project.However they were very sloppy and inconsiderate. First there was grout everywhere. The walls of the bathroom, covered on a chair on the porch and on the door. A little cleaning would have been nice.Second, the bosss husband used the bathroom and urinated all over the toilet and floor. Lastly he turned off the hot water in the bathroom. I dont know why!!! 

Michael W 

on BBB

2 years ago

Romanoff Renovation came to my home to install my hardwood floor, they did not check my subfloor moisture,and they did not install a moisture barrier under the new floor,they did not even let the hardwood that was delivered to my home to sit in my home for two days so it could get used to the temperature in my home,they came out the following day and started installing the new floor,six months later my new floor is starting to buckle and started cupping,the joints are separated, the 50% of the new floor is squeaking, contact... read more

Kim S 

on BBB

2 years ago

The Installer showed up on 8-28-23 to install sheet linoleum in 4 rooms. Two rooms had carpet the other two had sheet linoleum. He was to suppose to be at my house between 8:00 - 11:00, arrived at 1:32pm. He removed the carpet from the master bedroom and installed some luan. On 8-29-23. he arrived at 9:30 am. He cut the linoleum on the wet asphalt, the bottom of the linoleum that was laid on top of the luan had pieces of asphalt stuck to it. Plus there is a defect in the product. I had my male friend on the phone who is co-o... read more

Tina M 

on BBB

2 years ago

We had an appointment for a month and a half scheduled and the only days that we could do is on a weekend to have carpet insulation put in and they called us the day before and said we would be there between eight and 11 but they had to do all of our rooms but we had paid for two separate installations And they're trying to tell us that we can't do that but we paid for two different times to have some of the carpet put in a different day then the next day they don't show up and they try telling us we didn't have an appointme... read more

Joshua R 

on BBB

2 years ago

They were lazy, completely unprofessional. They were hired via ********** contract to move up to 5 furniture items per room. The contract literally says so and when they arrived they not only refused to move the small amount of furniture left in each room they walked off the job without talking to anyone. Was left to call ********** and beg for service. Entire home was torn apart as everything stacked in kitchen so they could install carpet and they simply left, ZERO CONTACT. Then when pushed they lied saying the homeowners ... read more

Wade L 

on BBB

2 years ago

The installer showed up after having to wait a month and a half after flooring was delivered and after having been rescheduled several times, only to have him remove existing floating flooring and tell me that he could not install the new lifeproof flooring because of company warranty issues. He used a 4ft piece of the vinyl flooring plank to show me that the floor wasn't perfectly level. I went and got my 150 dollar 8ft level and said show me the problem? He ended up leaving without doing any installation and supposedly too... read more