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Romanoff Renovations
- Flooring
- Smyrna, GA
About this business
Location details
3100 Jonquil Dr, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely the most perfect, professional installation of our kitchen and bedroom floors. Their tech, Evan is amazing! We are so impressed and highly recommend Evan and Romanoff Renovations.
I will never use them again. Poor communication and a 4 to 5 day job took almost 6 weeks. The first day he left at 11:30 am to go to another job. Came in the next day and did some work and he knew he didn't have our mirror for the bathroom. He called out the next 2 days. Came back the following Monday but Tuesday no show and no one called us. I called to find out he was sent to another job for 2 days while my bathroom install wasn't finished. When he finally came back Thursday, he had no idea where are mirror was. I called t... read more
Business response:
We do apologize for the delay that occurred when the mirror order was overlooked. The customer has signed off that the job is complete to their complete satisfaction. Though completed, our production manager has reached out to the customer to hear their feedback, but thus far has only been able to leave a voicemail. We will continue to attempt contact in order to learn from our mistakes and continue to make improvements to our communications moving forward.
If I could give less than one star, I would certainly do so. This company is **** *****'s flooring contractor choice, and they are as unprofessional as any company could possibly be. I scheduled the installation weeks ago, and got a confirmation via email yesterday. They were supposed to be here today to install (11/14), so I took the day off from work to be here. I got a message on my machine last night that said they had a huge problem with a job they did on the 13th, and so would not be able to come as promised, but would... read more
Business response:
We apologize for to have not done a better job communicating and for the inconvenience incurred when the installation had to change dates. We do appreciate the feedback, and have discussed with the office to improve our communications moving forward. A full refund was provided.
Absolutely disgraceful. Contracted thru **** ***** to retile and replace vanities in bathroom. 7 weeks into the project they continue to overpromise and underdeliver. Shame on **** ***** for continuing to work with these shoddy contractors.
Business response:
After completing this project on time and at the original quote provided, we returned to the customers house to address their punch list, even after the customer had signed the lien waiver indicating that the project was completed to their specifications.
Horrible service!
Business response:
Thank you for working with us to overcome some of the challenges of this installation. We do hope that you enjoy your new floors.
It took forever to get an appointment after purchasing materials in Mid August. Scheduled install on Oct. 10th, was told at 9a.m. on Oct 10th their truck broke down and that it was not their issue since they use independent contractors. Was told we had to reschedule. It became their problem when we told them that it had to be done that day since I had taken off work. Had to lose two more days pay for them to finally show up and complete the work. When the installers arrived on the 11th they did not bring everything to comple... read more
Business response:
We apologize that the installation was not completed within the timeline the customer anticipated. We appreciate the feedback on the installer's comment indicating they were not in a hurry. This will certainly be addressed with the crew.
Where to start? Oh i know how about the fact that it was supposed to be gauranteed 1 week install...ordered 2 weeks and 3 days ago, company cancelled install 3 times. And each time was scheduled by them. Why choose a time and day if you cant make it? I dunno. Install was fine, after it finally got installed. Now i wouldnt have been so mad if it werent for the fact that the manager ducked my calls and had his employees deliver the messages for him and when id call and ask for him nothing...coward. so moral of story... **** co... read more
Business response:
Mr. ******, we are very sorry that we were not able to install your carpet within the 7 day timeline you needed, and that you did not feel like you had received appropriate communications from our team. We will certainly pass this feedback to the manager, and to the team that supports the office.
Suppose to have wood flooring installed by Romanoff, and its been a nightmare. 1st, Home Depots wood flooring is mis-milled..THEN their contractor, never shows up to install it..Was told by 1 person who did show up to take up the wee bit that 1st crew put down with mis milled wood, theyd be back next day (the 4th of aug 2016) to install the flooring. I call the head office of the contractor..asked the questions as to what was going on..THEY had nothing on their books for anything after the 3rd of Aug for me. SO...the contrac... read more
Frequently asked questions about Romanoff Renovations
How is Romanoff Renovations rated?
Romanoff Renovations has a 3.4 star rating with 428 reviews.
When is Romanoff Renovations open?
Romanoff Renovations is open now. It will close at 5:00 p.m.
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