Romanoff Renovations

Ron D 

on BBB

5 years ago

I am complexity satisfied with the responsiveness and professionalism demonstrated by all at Romanoff. Management has been quick to assist in regard to any issues I've encountered, and the installers have, so far, proven themselves dedicated, hard working, and pay attention to clients needs. Do not feel any negativity toward Romanoff due to any incorrect or misleading information provided by Home Depot. Home Depot is demonstrative of incompetence at best, and apathy at worst, however none of that is the fault of Romanoff. Co... read more

Brian S 

on BBB

5 years ago

One of the rudest company employees I have ever had performing work in my home. Put my new two thousand dollar mattress and foundation out on the rain wet deck with no personal consideration of other people's belongings. Left a mess for my wife and me to clean up after they left. Would never allow them in my home again 

Pamela N 

on BBB

5 years ago

If you use Home Depot this is the company they contract! The installer is rude. They ripped up carpet that was not even suppose to be touched. They came to install a second time and left took pictures of rooms that were not even suppose to have carpet done and sent to supervisor saying rooms not ready. What the heck! Who runs a business like this. Why does Home Depot do business with people like this! 

JanM 

on BBB

5 years ago

12/21/2019 Something is very wrong with Romanoff Renovations. On at least FOUR occasions, Romanoff Renovations employees did not show up when scheduled. Twice I was told by a very unprofessional, giggling associate that "the guy who lays the carpet didn't come to work, again... (giggle, giggle), so we're gonna need to reschedule... (hee hee)." On another occasion, I had Larry blaming Sal, and Sal blaming Larry, and each of them telling me things about the other that no customer should be hearing about a business team. The ow... read more

Cgregersen 

on BBB

5 years ago

ZERO STARS. Run away. The "manager" actually hung up on me twice. He would say he would call in the morning and I would never get a call (that happened THREE times). My biggest frustration was the utter lack of professionalism or any semblance of customer service. We went back to ********** to get our money back. There is no way we could fathom doing any business with a company like that. 

Carla G 

on BBB

5 years ago

ZERO STARS. Run away. The "manager" actually hung up on me twice. He would say he would call in the morning and I would never get a call (that happened THREE times). My biggest frustration was the utter lack of professionalism or any semblance of customer service. We went back to ********** to get our money back. There is no way we could fathom doing any business with a company like that. 

Raymond A 

on BBB

5 years ago

Zero Stars. We contracted through Home Depot and from the start it was a joke. Part of this is our own fault for thinking that what we were getting for 7500 dollars for a shower was a good price. Day one, mid August, they brought junk. I told them it was junk, however it was what we contracted for. OK, my error. Put the shower in, looked good, two day later the door fell off. They had to come back 4 times before they decided that the stinking door was just not going to work. I said I wanted another door. Here they come 2 wee... read more

Jessica B 

on BBB

5 years ago

I would leave zero stars if I could. They showed up for a job they couldn't do, even though Home Depot came to our house and saw the job and measured for it. They knew there would be tile to demo. They charged us for it & came and said they couldn't remove that. They ripped up my carpet and then found a high spot and said they couldn't fix that either. I would have to hire a contractor. Then, they left. They didn't coordinate anything to fix the problem. I was able to get a contractor to come 2 days later to fix the problem ... read more

JessB 

on BBB

5 years ago

I would leave zero stars if I could. They showed up for a job they couldn't do, even though Home Depot came to our house and saw the job and measured for it. They knew there would be tile to demo. They charged us for it & came and said they couldn't remove that. They ripped up my carpet and then found a high spot and said they couldn't fix that either. I would have to hire a contractor. Then, they left. They didn't coordinate anything to fix the problem. I was able to get a contractor to come 2 days later to fix the problem ... read more