Rejuvenation

David G 

on BBB

2 years ago

I ordered **** knives, they were delayed 3 different times. The knives cost over $2500. They went on sale before I even got them and was almost $500.00 less. Called to get the difference refunded to be told I would have to reorder the exact same set and cancel the order I have been waiting for over a month now to get the difference in price. **************** is good. However, INCREDIBLY slow on delivery of purchasing. Horrible way to do business. 

Wendy K 

on BBB

2 years ago

I have been a Williams Sonoma customer for many years, and suddenly, their customer service has gone down the drain. I was sent a defective item and they won't take it back, and they even moderated my review about the product on their website. **************** doesn't email me back, and I think they're purposefully sending me texts and emails with the same item, telling me to buy another one. I will not purchase anything from them again, and I am going to cut up the credit card. 

Brittany L 

on BBB

2 years ago

Contacted customer service because I was charged a $10 surcharge on top of the original surcharge for the order. The invoice did not include this. Horrible customer service. Bad business practice to charge customers an amount over the agreed upon invoice amount. 

Diane A 

on BBB

2 years ago

HORRIBLE experience. I ordered a bed from West Elm in January. They delivered it in April. It was damaged & assembled incorrectly. When I told the delivery men, they refused to take it back. They took photos, and said someone would call me back. They did not.I had to order a new bed. It was supposed to be delivered in May. Then June. Then they came on the wrong day in July.They came again, but were not allowed in my building because they ignored our building Covid mandate despite of being told several times.I've been arguing... read more

Faye A 

on BBB

2 years ago

This review is against Pottery Barn. We purchased a bedroom suit from the Pottery Barn website in February of 2023. The delivery was made in March. The delivery team scratched our floors, even while we protested that they should be using moving pads. This was also requested when the delivery appointment was made.The furniture that was delivered had a noxious odor which cause us to have to sleep elsewhere in our home. We called to request a replacement. It took a full month for the delivery to take place and the wrong item wa... read more

Yana S 

on BBB

2 years ago

Much of my home furniture is from Pottery Barn. So I was excited when I received a $500 ** for my baby shower to Pottery Barn. I first shopped at PB Teen to get the mirror I was eyeing, where the free shipping wasnt honored for their 4th of July sale and my $300 mirror turned into $400. Then the rest of the ** paid for the bassinet I needed. I received the mirror but had to reach out to PB after the bassinet never shipped. The company wouldve had no problem keeping $100 of my ** and never getting in touch that the ** was sho... read more

Jason B 

on BBB

2 years ago

I ordered a set of chairs they have in two colors. You literally order by clicking the color you want and then adding to cart. They don't ship to ****** so I had to use a freight forwarder to get it here-- over $500.The wrong colors arrived today. I went back to the order-- it shows the right color chair but the description is the other color. I chatted with them. They told me I ordered the wrong item number. I explained: you don't order an item number, you click on the color and then use add to cart. The order shows the rig... read more

Anne G 

on BBB

2 years ago

Worst customer service I have ever received! I ordered a gift card for a wedding gift to be sent to the bride. It is now a month later--wedding over and done! After FOUR calls to customer service, each time I was told the card was out for delivery that day. To date the card has still not been delivered. The customer service agent today first gave me the standard line--"out for delivery." When I challenged her on that (as nicely as I could), she told me that she cannot void the gift card and refund my money, but that she migh... read more

Stephanie W 

on BBB

2 years ago

I placed an order with Pottery Barn for in-stock outdoor furniture in August of last year. After numerous failed delivery attempts cancelled unilaterally by PB without notice, several attempts to deliver incorrect pieces (I stayed home several days only to find they were trying to give me a piece of the sofa I already had), and delivery to an incorrect address, we are here a year later with two out of three pieces of a sectional and a matching chair. Most recently I was told the delivery of the final piece was cancelled beca... read more