Rejuvenation

Myra C 

on BBB

2 years ago

I ordered a dining table from Pottery Barn in November and it arrived on January 7, 2023. The delivery people carried the table pieces in, but there was no hardware to put the table together with so they left the pieces on my kitchen floor, saying they would order the hardware and come back to put it together later. Several weeks later the hardware arrived in the mail and I contacted them to make an appointment for assembly of the table. The guys arrived only to find that I had been sent the wrong hardware. So we repeated th... read more

Susanne H 

on BBB

2 years ago

I purchased about $3000 worth of furniture from Pottery Barn and one week after the furniture arrived, the furniture went on sale. However, Pottery Barn won't honor a sale price adjustment as they have done for over 15 years. I've asked to talk to a manager, but no one has returned my call in 6 days. I confirmed I could return the furniture which arrived and then order new furniture at the sale price to save $800. However, Pottery Barn never sent me the return confirmation via email. I tried to purchase the other items at th... read more

Lea C 

on BBB

2 years ago

I ordered a complete bedroom of furniture ($6800+) including a bedside dorm trunk with brass trim and vegan leather for $424. Two weeks later, I get an email saying they will refund me the money b/c the item wasn't available, then telling me to make an alternative selection. Their website shows the same trunk with a now updated price of $575. I have screen shots and an email showing exactly what I ordered. The supposedly cancelled item and the $575 item are IDENTICAL, using the same pictures. Their bedside dorm trunk in canv... read more

Vivian L 

on BBB

2 years ago

We ordered a couch a few month ago. It arrived, but half of the couch was broken. They placed a replacement order for us. The replacement arrived, broken. We asked for a full refund and it was approved. However, the money never showed up. if this is not illegal, I don't know what is. Anyone wanna start a class action lawsuit? Happy to provide evidence. Thank you! 

Caroline B 

on BBB

2 years ago

I ordered a custom chair and ottoman from West Elm in the upper east side of *** the second week of March. I was told the latest it would get to me would be April 11. April 11 comes and goes and I FINALLY get delivery confirmation to schedule for April 29th. I am excited that all the horor stories I heard hadn't quite happened to me.... well don't hold your breath. 10 minutes before the truck arrives, I get a call saying I'm only getting the chair and they lost the ottoman. I was told it only takes them a couple days to loca... read more

Duane G 

on BBB

2 years ago

Ordered a desk on January 16th. Website said the latest it would be delivered was Feb 5th. As of April 25 I still have not recieved the desk that I PAID for already. They have had my money for 3 months but I do not have the product. Some may say at this point that I was robbed and this is a scam. I have called customer service several times. They basically will tell you what ever they can to get you off the phone. They blame the third party shipping company. I would love to get the product I ordered and paid for in good work... read more

Megan H 

on BBB

2 years ago

Beware of ordering anything to be shipped! I ordered a mirror on closeout in early February. It was in stock, but they still gave me an estimated delivery date 4-6 weeks away. Fine. Two days before the last date listed for arrival, it still hadn't shipped. After almost an hour with customer service, they basically said "don't worry, the estimate is still accurate." On the last date it was estimated to arrive, it still hadn't shipped, so I called again - the warehouse had forgotten to pull it. So now it's on its way - with a ... read more

Hasan O 

on BBB

2 years ago

I ordered a dining table and chairs from Pottary Barn. On my first delivery appointment at 7th of April they didnt show up and they reschedule my appointment again on 13th April. But this time they brought only base of the table. I called customer service and they gave me another delivery appointment for 19th April ,for my top of dining table. At this third delivery appointment they did same mistake and brought only base of dining table again. When I called the customer service they they told me that earliest appointment for... read more

Ashley M 

on BBB

2 years ago

We ordered a bookshelf in December. Still have yet to receive it. It has been "lost" and reordered several times and continuous delay. So annoying and frustrating!